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Left Bank Solutions and HigherGround Combine Workforce Management and Business Intelligence Tools

October 30, 2006

In an announcement made today, Left Bank Solutions, provider of workforce management solutions announced a new marketing and product alliance with HigherGround Inc., software developer of call recording and business intelligence tools.
As per the alliance, Left Bank's Monet Workforce Management 4.5 solution will be integrated into HigherGround's Fusion Series 7 offerings to provide contact centers with a powerful way to achieve workforce optimization.
Call centers challenged with optimizing their operations in both the workforce management and business intelligence areas will now have a bundled solution with an innovative advantage.
"Our objective is to provide clients with an integrated system using the most innovative call recording and workforce management solutions in the market. This agreement accomplishes our goal," commented Terry Ryan, President and CEO, HigherGround in a statement.
Monet WFM provides forecasting, call center scheduling, management, customization and real time adherence for small to medium-sized contact centers.  
The Fusion Series 7 solutions from HigherGround provide contact centers with the tools for quality assurance, business intelligence and call recording  to help  better meet their business needs.
Chuck Ciarlo, President and CEO of Left Bank Solutions commented, "With the capabilities provided when combining Monet WFM and the Fusion Series 7 solutions, call centers will have a seamlessly integrated best in class solution that significantly impacts their customer service levels, decreases time-intestine management activities and increases their business profitability."
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Stefania Viscusi is an established writer and avid reader. To see more of her articles, please visit Stefania Viscusi’s columnist page.

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