Monet Software WFO Live Wins Innovation Award
Contact centers today are busier than ever keeping up with customer demands, meeting goals and delivering quality care. What’s truly important to keep this machine running for any company is quality tech solutions that make it easier for agents and managers to do their jobs all while saving the company money and improving outcomes.
The company’s offerings help call centers improve service levels without the upfront expenses and IT requirements needed for traditional workforce software.
“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Monet Software with a 2017 Workforce Optimization Innovation Award,” said Rich Tehrani (News - Alert), CEO, TMC. “Its WFO Live solution has proven deserving of this elite status and I look forward to continued innovation from Monet in 2017 and beyond.”
The affordable, easy to use solution suite offers WFO in the cloud so contact centers can automate workforce management, call recording, quality assurance and agent analytics. Using WFO Live, it’s possible to create efficient call center schedules for incoming call volumes, tracks key metrics in accordance with a company’s business goals, and monitor calls for quality, training and compliance.
“Our objective with WFO Live was to create one integrated platform that helps contact centers optimize the utilization of their resources – and do it in a way that was affordable, easy to set up and easy to learn,” said Monet Software CEO Chuck Ciarlo. “This award, as well as the Product of the Year awards WFO Live has received in 2015 and 2016, is an acknowledgment of the proven results that can be achieved with this innovative cloud solution.”
Edited by Alicia Young