Teleopti Captures Gold with Microsoft
Contact center workforce management solution provider Teleopti is trumpeting the fact that it’s the No. 1 WFM software outfit on Microsoft (News - Alert) Azure and that it’s a Microsoft Gold Co-Sell Partner.
“The co-sell status entails Teleopti building its sales network with Microsoft to enable the Microsoft sales team to sell Teleopti WFM Cloud as part of their contact center projects,” Teleopti explains. “Teleopti is consequently now working within Microsoft’s ecosystem as this collaboration is further solidified and joint sales ventures multiply.”
The company adds that it’s growing faster than the rest of the industry. And, it says, it moved up two positions in terms of market share leadership last year.
Teleopti also has had a lot of success relative to the cloud. In the last two years, 80 percent of the company’s new business has been due to cloud contracts. More than 100,000 contact center agents are now managed using Teleopti WFM Cloud on Microsoft Azure.
“We are excited for the outcomes this strengthened partnership will enable for our customers. Azure is a platform which opens up for new opportunities,” Annica Wallenbro Stojcevski, Business Group Lead - Cloud & Enterprise at Microsoft said. “Thanks to partners, such as Teleopti, we can offer brilliant solutions through Azure that helps companies be more productive, innovative and more profitable.”
Olle Düring, CEO of Teleopti, added: “Teleopti has a long history of working with Microsoft, and over the last six years we have collaborated to provide contact centers with the most efficient yet extensive WFM planning possibilities over Azure. Contact centers need to be able to focus on business and customer needs ahead of IT headaches, Microsoft and Teleopti’s WFM Cloud offering ensures that companies can prioritize accordingly. The aim is to always support our customers growth and vision, and Cloud services offer the optimal way to achieve this.”
Edited by Mandi Nowitz