Workforce Management Featured Article
Verint Solutions 'Magical'
While I don’t require a “that a boy” for everything that I do, when faced with a challenge it’s nice to know I’m headed in the right direction. In technology, we see contact center solution providers first ride the wave of cloud driven momentum into the omnichannel era, but beside the bottom line, how are they to know they are barking up the right tree?
This week, Verint was the only vendor to be recognized in two 2019 Gartner (News - Alert) Magic Quadrants. Specifically, the customer engagement company earned accolades in CRM Customer Engagement and Workforce Engagement Management.
“As the customer engagement company, we are pleased to be the only firm to have our solutions recognized in both reports,” says Verint’s (News - Alert) President Elan Moriah. “We believe that Verint is a customer engagement visionary with a proven track record of delivering significant business impact for our customers. Leading organizations across industries and around the world choose Verint to help them elevate customer engagement to a competitive differentiator for their entire company, and trust Verint to power their evolution toward modern customer engagement.”
The Gartner took Verint’s solutions through rigorous examination, with 15 criteria investigated spanning two primary areas of focus: ability to execute and completeness of vision. Well, the report speaks for itself, honoring Verint for empowering agents, enhancing customer service and supporting the modern, omnichannel operations required in the contact center.
Verint received a nice pat on the back this week for a job well done. Not one to rest on laurels the customer engagement company will stick to its roadmap, helping to shape the future of the contact center and customer relations.
What WFM software is in your contact center?
Edited by Maurice Nagle