Paula Bernier is Executive Editor at TMC where she writes, edits and manages editorial content for INTERNET TELEPHONY, CUSTOMER and IoT Evolution magazine. She's also a regular contributor to TMCnet. Bernier was formerly editor in chief of xchange magazine, where she worked for more than 11 years. She’s also acted as a senior writer for Inter@ctive Week. Bernier got her start in telecom at Telephony magazine, where she spent nearly five years, leaving as the news director. Bernier also has been on the reporting staffs of various mainstream daily and weekly newspapers in Iowa, Minnesota and South Carolina.
The Benefits of Workforce Management Explained to My Boss
The Convenience, Cost Savings And Customer Service Benefits of Cloud-based Workforce Management
Forecasting Trends In The Contact Center
Cloud vs. Premise vs. Hosted: Differences, IT Costs and Benefits
4 Tips To Improve Intraday Management In Your Contact Center Center
Workforce Management in the Cloud
How to Improve Agent Schedule Adherence in your Call Center
How to monitor schedule adherence in real-time with Monet WFM Live.
More accurate forecasting of call volumes and agent workloads with Monet WFM Live
How to create more efficient call center schedules with Monet WFM Live
Success Story: The Human Services Agency of San Francisco
Success Story: Bayview Loan Servicing
Success Story: GECU Credit Union