The Benefits of Workforce Management Explained to My Boss
The Convenience, Cost Savings And Customer Service Benefits of Cloud-based Workforce Management
Forecasting Trends In The Contact Center
Amanda Ciccatelli is a TMCnet Web Editor. Previously she worked as an administrative assistant while freelance writing for Patch. Before that she worked as the News Editor for Central Connecticut State University’s newspaper, The Recorder. She graduated with a bachelor’s degree in Public Relations and a minor in Journalism from Central CT State University.
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