The Benefits of Workforce Management Explained to My Boss
The Convenience, Cost Savings And Customer Service Benefits of Cloud-based Workforce Management
Forecasting Trends In The Contact Center
Steve Anderson has been writing about various topics since 2004, covering a variety of fields from movies and pop culture to technology to economics to politics and well beyond. He lives in Michigan, and both reads and writes novels in his off hours, is a practicing horror film expert, and is an inveterate bicyclist.
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Success Story: The Human Services Agency of San Francisco
Success Story: Bayview Loan Servicing
Success Story: GECU Credit Union
How to monitor schedule adherence in real-time with Monet WFM Live.
More accurate forecasting of call volumes and agent workloads with Monet WFM Live.
How to create more efficient call center schedules with Monet WFM Live.