The Benefits of Workforce Management Explained to My Boss
The Convenience, Cost Savings And Customer Service Benefits of Cloud-based Workforce Management
Forecasting Trends In The Contact Center
Alicia Young is a 2016 graduate from Western New England University, Summa Cum Laude. She has a Bachelor’s degree in English Literature along with a minor in Communications. Alicia has always been an avid reader, which fuels her love for editing and writing. She has had an essay published in “Fresh Voices: An Anthology of First Year Writing” at Western New England University, and has completed successful editing internships with Dzanc Books, The Borgen Project, and Anthem Press.
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Success Story: The Human Services Agency of San Francisco
Success Story: Bayview Loan Servicing
Success Story: GECU Credit Union
How to monitor schedule adherence in real-time with Monet WFM Live.
More accurate forecasting of call volumes and agent workloads with Monet WFM Live.
How to create more efficient call center schedules with Monet WFM Live.