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Adtech Global Deploys Interactive Intelligence Customer Engagement Cloud Solution
[July 28, 2016]

Adtech Global Deploys Interactive Intelligence Customer Engagement Cloud Solution


Adtech Global, an outsourced provider of contact center solutions and services, has deployed the omnichannel customer engagement cloud solution, PureCloud Engage?, from Interactive Intelligence (News - Alert) Group Inc. (Nasdaq: ININ).

PureCloud Engage supports more than 15 Adtech Global users, who provide customer support via voice and chat.

"PureCloud Engage has made it possible for us to interact with our customers through multiple channels of communication," said Jeremy Powell, Adtech Global's chief technology officer. "It has also enabled us to quickly collaborate internally to more effectively resolve issues. Combined, these capabilities have helped us improve customer service, while increasing productivity."

Remote support capabilities of PureCloud Engage have further enhanced service and productivity. "Nearly 50 percent of our employees work remotely," Powell said. "Engage accommodates these employees as if they were in our corporate office so customers get a consistent experience regardless of where the agent is located. With remote agents getting full access to the same functionality as those at our corporate office, our workforce is also more productive."

As promised, Adtech Global's deployment went fast. "We talked to a major vendor about buying an on-premises solution, but it would've taken 12 to 16 weeks to deploy," Powell said. "With Engage, our phones arrived Monday and we were live on Friday. We deployed in exactly one week, which was much faster than expected."

Adtech Global chose PureCloud Engage to replace a ShoreTel (News - Alert) system after it acquired a new line of business and determined that it hd outgrown its current technology. "We chose Engage because Interactive Intelligence is a trusted partner, and we needed a more feature-rich contact center solution that could be rapidly deployed and could quickly and cost-effectively scale up and down," Powell said.



PureCloud Engage has met Adtech Global's needs, while preparing the company for growth and technological change. "The open APIs of PureCloud give us total freedom to determine what integrations we may want to incorporate in future," Powell said. "Plus, its constant delivery of new apps ensures our investment is protected whatever the future brings."

For more information about PureCloud Engage?, visit https://www.inin.com/customer-engagement/cloud-contact-center.


About Adtech Global

Adtech Global helps businesses improve customer service operations and maximize workforce efficiency through cloud and premise-based Workforce Optimization, customized hardware, and managed and professional services. Adtech Global provides contact center implementation, consulting, training and support services as well as actionable monitoring/alert solutions and data migration and archiving solutions. With a team of experienced technicians and consultants, Adtech Global serves as a leading provider of solutions and services for an exceptional end-user experience. Visit www.adtechglobal.com for more information.

About Interactive Intelligence

Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global leader of cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity and reduce costs. Backed by a 20-plus year history of industry firsts, 150-plus pending patent applications, and more than 6,000 global customer deployments, Interactive offers customers fast return on investment, along with robust reliability, scalability and security. It's also the only company recognized by the top global industry analyst firm as a leader in both the cloud and on-premises customer engagement markets. The company is headquartered in Indianapolis, Indiana and has more than 2,000 employees worldwide. For more information, visit www.inin.com.

Interactive Intelligence is the owner of, and holds certain registrations for, the marks INTERACTIVE INTELLIGENCE, its associated LOGO, PURECLOUD and numerous other trademarks and service marks in the United States and various other jurisdictions around the world. All third-party trademarks mentioned in this document are the property of their respective owners.

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