Workforce Management Industry News
[June 11, 2014]
The Best 3 Call Center Software Providers for 2014, According to Voip-Catalog.com
(Marketwire Via Acquire Media NewsEdge) SAN FRANCISCO, CA -- (Marketwired) -- 06/11/14 -- Call center businesses can improve their profits and decrease their expenses by signing up for VoIP services. VoIP services can also enhance communications between customers and customer service representatives. VoIP services provide many services such as Internet calling, long distances calling services, chat and multiple other features. When selecting the right call center software provider for one's business, the prospective customer should choose from the top providers. The experts at Voip-Catalog.com have ranked the top call center software providers using a multitude of criteria that includes pricing, features, call quality, user reviews, expert ranking and more. The following are the top call center software providers based on the aforementioned criteria: Vocalcom Vocalcom is a simple but powerful call center software application that can enhance a business's productivity and convenience. It offers users a web-based interface with intelligent routing capabilities. The modern interface allows agents to used tabbed records for supporting clients. Tabbed records allow agents to move through different aspects of an account with speed and accuracy. The enhanced speed drastically decreases customer interaction time. Decreased integration times means that agents can stay in compliance with company requirements when handling customer calls. Furthermore, the Vocalcom programs can be easily integrated with programs such as Oracle, Salesforce and MS Dynamics.
The experts at Voip-Catalog.com have rated Vocalcom as one of the top call center software providers due to the positive effects it has on customer service businesses. The presence of such a program has caused such businesses to improve their handling time by 34 percent. Agency productivity can increase as much as 41 percent. Additionally, first call resolutions can occur 37 percent more frequently than they can with other types of calling software. Some of the features of the software include social media communication, multiple touch points, chat applications, and website integration. Vocalcom offers a pay-as-you-go structure so clients do not have to worry about contracts.
The second best on the list of call center software providers is 8x8, Inc. The service consists of an easy to use quick virtual call center setup and a user-friendly interface that employees and management staff can easily understand. The software allows for Global communications with customers around the world. Users can enjoy secure and reliable CPNI or PCI compliant operations that meet the standards of HIPPA and FISMA privacy requirements. The 8x8 virtual contact center focuses on improving the customer service experience, which will improve the reliability of the company brand.
SafeSoft Solutions SafeSoft Solutions is an affordable option that delivers flat monthly rates and avoids setup fees. Businesses can set themselves up with this amazing option as early as today. One of the best features of the SafeSoft program is that it offers unlimited inbound and outbound calling and a free trial of its predictive dialer. Companies that have sales goals and quotas can quickly contact potential customers and business clients. Furthermore, the predictive dialer can help to increase a company's sales by as much as 400 percent. The market dialer can make 200 calls per hour for high volume sales attempts.
Some of the most common businesses that can benefit from SafeSoft are telemarketing companies, magazine and alarm system sellers, banks, finance companies and more. SafeSoft Solutions offers features such as 24/7 technical support, consultations with data experts, month-to-month billing options, and dedicated account managers who will handle any questions that may arise.
People interested in learning more about call center software providers should visithttp://www.voip-catalog.com/voip_catalog_call-center-software_1.html.
About Voip-Catalog: Voip-Catalog is an authority VoIP Provider site that offers comparison tools to help businesses and residences to help find the best VoIP Provider for them.
Contact: Ansel Crew (858) 454-5900 ext: 10301 firstname.lastname@example.org Source: Voip-Catalog.com
Back To Workforce Management Homepage
Forecasting Trends In The Contact Center
4 Tips To Improve Intraday Management In Your Contact Center Center
Cost and Benefit Comparison: Cloud vs. Premise vs. Hosted
Finance Call Center Forecasting and Scheduling Best Practices with Workforce Management Software
Workforce Management in the Cloud
How to Improve Agent Schedule Adherence in your Call Center
How to monitor schedule adherence in real-time with Monet WFM Live.
More accurate forecasting of call volumes and agent workloads with Monet WFM Live
How to create more efficient call center schedules with Monet WFM Live
Success Story: The Human Services Agency of San Francisco
Success Story: Bayview Loan Servicing
Success Story: GECU Credit Union