NICE inContact (Nasdaq:NICE) today announced that CogniCor Technologies
has joined the DEVone developer program and has products available on CXexchange,
the most extensive technology marketplace currently available in the
customer experience market. CogniCor Virtual Assistant is an
award-winning, artificial intelligence (AI)-powered, fully-automated
response agent or chatbot that extends CXone's AI capabilities.
NICE inContact customers looking to automate customer inquiries with new
chatbot technology will benefit from CogniCor's patented Cognitive Deep
learning platform for Virtual Assistant that features:
"CogniCor is excited for this partnership with NICE and inContact and
being part of CXexchange," said Dr. Sindhu Joseph, CEO for CogniCor.
"Our technology now integrated with CXone helps customers with automated
relevant responses and 24x7 engagement. Our proven AI platform,
deployed by several leading brands and built on our proprietary patent
pending cognitive deep learning stack, is a genuine differentiator in
the market. This partnership significantly enlarges our horizon in North
America and Europe by supporting NICE inContact clients throughout their
customer support and engagement journey."
Companies interested in how CogniCor works with CXone can visit
CXexchange to view the application, see a demo and read reviews.
Products available on CXexchange are designed to integrate with NICE
inContact CXone™, the world's #1 cloud customer experience platform.
NICE inContact CXone empowers organizations to provide an exceptional
customer experience by acting smarter and responding faster to
ever-changing consumer expectations. To meet the needs of organizations
of all sizes, CXone combines best-in-class Omnichannel Routing
Workforce Optimization, Analytics, Automation and Artificial
Intelligence-all on an Open Cloud Foundation.
Paul Jarman, CEO, inContact:
"Having an innovative product and partner in CogniCor enhances CXone,
and therefore our customers' contact center operations," said Paul
Jarman, CEO of inContact. "Providing opportunities for and efficiency
gains on one platform makes a seamless experience for our users. We
welcome CogniCor as part of the CXexchange marketplace."
DEVone offers partners broad tools and resources to enable them to
create new applications on CXone including extensive documentation and
support, and access to an online developer community. CXexchange is a
centralized, state-of-the-art marketplace for developers to market and
sell their CXone-based applications.
About NICE inContact
NICE (Nasdaq:NICE) is the worldwide leading provider of both cloud and
on-premises enterprise software solutions that empower organizations to
make smarter decisions based on advanced analytics of structured and
unstructured data. NICE helps organizations of all sizes deliver better
customer service, ensure compliance, combat fraud and safeguard
citizens. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, are using NICE
NICE inContact is the cloud contact center software leader, with the
most complete, easiest and most reliable solution to help organizations
achieve their customer experience goals. Recognized as a market leader
by Gartner, IDC, Frost & Sullivan (News - Alert), Ovum and DMG, inContact continuously
innovates in the cloud and is the only provider to offer a complete
solution that includes NICE inContact CXone cloud, an expert service
model and the broadest partner ecosystem. www.incontact.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks of
their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.
This press release contains forward-looking statements as that term
is defined in the Private Securities Litigation Reform Act of 1995. Such
forward-looking statements, including the statements by Mr. Jarman, are
based on the current beliefs, expectations and assumptions of the
management of NICE Ltd. (the Company). In some cases, such
forward-looking statements can be identified by terms such as believe,
expect, may, will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of the
Company to differ materially from those described herein, including but
not limited to the impact of the global economic environment on the
Company's customer base (particularly financial services firms)
potentially impacting our business and financial condition; competition;
changes in technology and market requirements; decline in demand for the
Company's products; inability to timely develop and introduce new
technologies, products and applications; difficulties or delays in
absorbing and integrating acquired operations, products, technologies
and personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly enacted
or modified laws, regulation or standards on the Company and our
products. For a more detailed description of the risk factors and
uncertainties affecting the company, refer to the Company's reports
filed from time to time with the Securities and Exchange Commission,
including the Company's Annual Report on Form 20-F. The forward-looking
statements contained in this press release are made as of the date of
this press release, and the Company undertakes no obligation to update
or revise them, except as required by law.
View source version on businesswire.com: http://www.businesswire.com/news/home/20170824005293/en/
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