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Dillon Supply Experiences Higher Levels of Customer Satisfaction and Lower Payroll Costs with Fleetmatics RoutistDUBLIN and BOSTON, May 5, 2016 /PRNewswire/ -- Fleetmatics Group PLC (NYSE: FLTX), a leading global provider of mobile workforce solutions for service-based businesses of all sizes delivered as software-as-a-service (SaaS), today announced that customer Dillon Supply, a steel distribution company, experienced higher levels of customer satisfaction and lower payroll costs shortly after implementing Fleetmatics Routist. Fleetmatics Routist is an intelligent routing optimization solution that systematically builds cost-effective, customer-friendly routes for fleets. It calculates and deploys route plans to drivers in the field, and features real-time and historical data that gives users a holistic view into routing performance. Before implementing Fleetmatics Routist, Dillon Supply's routing was inefficient and their process for designating truckloads was extremely time consuming and done manually. In addition, they found it difficult to provide their customers with accurate estimated time of arrivals (ETAs) and deliveries were missed. "Since using Fleetmatics Routist, the company has seen a huge difference in customer satisfaction and opeational efficiency," said Ken Fentress, Operations Manager at Dillon Supply. "Now all our deliveries are being made on time, so our customers are happier and our drivers get back faster, resulting in less overtime." "We know how important efficiency is to our customers," said Jill Ward, President and Chief Operating Officer of Fleetmatics. "Fleetmatics Routist uses powerful data such as historical traffic data, travel durations and distance to generate optimized routes in just minutes." Dillon Supply's location in Columbia, South Carolina, serves eight branches across the Carolinas and Georgia. A fleet of eight trucks leaves Dillon Supply each day to deliver orders for the branches. To read more about Dillon Supply's experience with Fleetmatics Routist, click here. About Fleetmatics Group PLC Media Contact: Logo - http://photos.prnewswire.com/prnh/20150220/176914LOGO
To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/dillon-supply-experiences-higher-levels-of-customer-satisfaction-and-lower-payroll-costs-with-fleetmatics-routist-300263359.html SOURCE Fleetmatics Group PLC |