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Genesys PureCloud Realizes Triple-Digit Revenue Growth Year Over YearSAN FRANCISCO, Nov. 19, 2018 /PRNewswire/ -- With nearly 1,300 customers to date, Genesys® (www.genesys.com) reports record momentum for the PureCloud® platform, a unified, all-in-one customer engagement and business communications solution. In the first three quarters of 2018, Genesys signed deals with more than 500 customers and boosted PureCloud revenue nearly 130% compared with the same period last year. This makes PureCloud one of the fastest-growing Software as a Service (SaaS) platforms on the market today. With a proven return on investment (ROI) nearing 600%*, leading brands of all sizes are choosing PureCloud to avoid the high upfront investment for hardware and software associated with on-premises solutions. The cloud solution enables businesses to engage with their customers via voice, web chat, email and text. Several brands in North America recently made the move to PureCloud, including Butterball, BookIt.com, Company Nurse and Performance Health Technology, among others. Additional companies from around the globe also selected the PureCloud platform, such as Accordo NZ, Actavo, ARS, Asistencia Bolivar, 86 400, Entrust Energy, Flex Gestão de Relacionamentos S.A., Fonterra, Greater Bank, Kenkou Communications (RIZAP GROUP), O'Brien Glass, Pfizer Japan, Postcode Lottery, QuinStreet Brazil, Seguros Bolivar, The Warehouse Group, Westpac New Zealand, and many more. A Cross-Industry Solution for Customer Conversations PureCloud's global footprint has expanded rapidly. North America and Latin America have experienced double-digit increases while wins in Europe, the Middle East, Africa and Asia Pacific have climbed nearly 200% each. This growth is due in part to the deployment of the Amazon Web Services Cloud in Germany, the expansion of PureCloud's internet-based telephony service in four new markets, and the solution's growing ecosstem of strategic reseller partners. In fact, PureCloud partners account for nearly 50% of software sales this year alone. "There's no denying PureCloud is experiencing explosive growth," said Olivier Jouve, executive vice president of PureCloud at Genesys. "Smaller, fast-growing organizations with limited resources love PureCloud because of its simplicity and cost-effectiveness. Large, global enterprises applaud it for its infinite scalability and the flexibility of its public API. And no matter the size – everyone agrees – it just gets the job done." Getting Better All the Time A few highlights include:
Launched globally in 2015, the PureCloud platform is flexible, open, feature-rich, and built for rapid innovation, providing organizations with a future-proof solution for quickly scaling to meet customer growth. Recently, Genesys was recognized as a "Leader" for its PureCloud platform in "The Forrester Wave™: Cloud Contact Centers, Q3 2018" report. Forrester Research, Inc., a leading global research and advisory firm, looked at current product offering, strategy, and market presence. Download your complimentary copy of The Forrester Wave: Cloud Contact Centers, Q3 2018. *A commissioned Total Economic Impact™ of Genesys PureCloud study conducted by Forrester Consulting on behalf of Genesys, December 2017. About Genesys ©2018 Genesys Telecommunications Laboratories, Inc. All rights reserved. Genesys, the Genesys logo, Genesys PureCloud are trademarks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies. Rachel Faulkner Lisa Hawes
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