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ICMI Announces Program for 2017 Contact Center Expo & Conference in OrlandoCOLORADO SPRINGS, Colo., Jan. 4, 2017 /PRNewswire/ -- The International Customer Management Institute (ICMI), an industry leader for more than 30 years, today announced a robust new program for its 2017 Contact Center Expo & Conference. As the number one event for contact center professionals, the 2017 Contact Center Expo & Conference will help professionals discover best practices for their contact centers and new ways to deliver world-class customer service in this complex and ever-changing world set with progressing expectations. The ICMI Contact Center Expo & Conference takes play May 22-25 in Orlando, FL. For more information and to take advantage of early bird pricing, please visit: ICMI.com/CCExpo "This year's program will not only offer insight into what techniques and strategies the top players in the industry are using to improve their businesses, but also how to excel at customer service through constant waves of change," said Patty Caron, ICMI Event Director. "The contact center space is one that is always changing and incorporating new practices and tools to meet ever increasing expectations. This year's Conference has been molded to confront those changes and expectations, while arming today's professionals with what they need to continue progressing." ICMI's Contact Center Expo & Conference will provide the tools and education to ensure that your organization stays ahead of the curve in a constantly changing world. Contact Center Expo & Conference will offer new insights and best practices to meet these needs through new keynotes, sessions, workshops, and training focused on seven new learning tracks. New Learning Tracks for 2017 include:
The Conference will also introduce a range of new programs aligning with themes found throughout the entire schedule.
Keynotes Top names in customer service management have been secured as keynote presenters for the 2017 Contact Center Expo & Conference. Each morning the event will start off with an inspiration focused keynote presentation featuring insights, tips and motivational stories pulled from each speaker's professional journey.
Networking & Training Beyond the program's sessions and keynotes, the conference will offer unique networking and training opportunities to provide a glimpse into real-world call centers and how they have overcome specific industry obstacles. Conference highlights include:
To view the full conference program, please visit: ICMI.com/CCExpo Get Registered: Register by January 31st and save $400! Two, three and four-day passes are available to suit your individual needs. For more information and to register, visit: secure.icmi.com/expo/2017/ Apply for a Media Pass: icmi.com/Contact-Center-Expo-Conference/Resources/Media-Center Follow us on Social: About ICMI The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is a part of UBM plc (www.ubm.com), a global events-led marketing services and communications company. To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/icmi-announces-program-for-2017-contact-center-expo--conference-in-orlando-300385290.html SOURCE International Customer Management Institute (ICMI) |