[March 20, 2019] |
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Kronos Receives Top Honors for Customer-first Leadership and CX Innovation
Kronos
Incorporated today announced two customer experience (CX) award
honors recognizing the organization's commitment to engaging with and
empowering customers to drive collective success. Kronos (News - Alert) won the top
award for "Innovation in Customer Service" by the Stevie Awards for
Sales and Customer Service and Lisa Pratt, vice president of customer
engagement marketing, was named a Top 10 Innovator of the Year by Great
Place to Work.
News Facts
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The Stevie Awards recognized Kronos with the top honor in the category
of Innovation in Customer Service for the Kronos
Community, a fast-growing online community where customers,
partners, and product experts across all industries ask questions,
share ideas, and provide product insight in real time.
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The award honors new developments within customer service that
enable organizations to more effectively meet customer needs,
increase satisfaction, and improve loyalty.
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Kronos Community offers a thriving online collaborative customer
platform, providing tools and resources that enable organizations
to maximize their Kronos solution by tapping into educational
resources, remote customer support, case management, and peer
networking groups to find and share best practices while also
recommending future product enhancements.
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Since the launch of Kronos Community in 2016 and the introduction
of an enhanced user experience in July 2017, the platform has
evolved into a vital tool that helps customers unlock maximum
value from their Kronos investment, including:
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Growing its customer user base by 70 percent, with Kronos
Community now supporting nearly 47,000 members;
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Increasing collaboration through group activity, which
experienced a 58 percent jump in responses and a 103 percent
spike in "likes" per quarter; and
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Generating more than 45,000 peer responses and surfacing
product ideas from active members, including more than 300
enhancements released or scheduled for release and 200 more
included on product roadmaps.
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Lisa Pratt, vice president of customer engagement marketing, is also
the recipient of two honors from Great Place to Work. She received a
Great Place to Work For All Leadership Award and earned a prestigious
spot as one of the Top
10 Innovators of the Year.
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Recognized with special distinction at the Great Place to Work For
All Leadership Awards Gala, the Top 10 Innovators of the Year were
selected from the list of all Ledership Award Recipients. The Top
10 Innovators honor leaders who best exemplify and embody an
"innovation for all" culture at their respective organizations.
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Pratt, who joined Kronos in 2010, was honored for her work during
the company's business transformation, during which she played a
key role in:
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Leading the multi-year, strategic transition from the
company's near 40-year history as an on-premise software
vendor to a cloud SaaS (News - Alert) provider, which best-positioned Kronos
to support the launch of its next-generation cloud workforce
management solution, Workforce Dimensions, and grow its human
capital management market share with Workforce Ready;
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Building and growing the customer engagement marketing team;
and
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Helping Kronites worldwide enhance a foundational
customer-first approach across every corner of the
organization - from product management and engineering, to
service and support, to finance and marketing, and beyond.
Supporting Quotes
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Bob Hughes (News - Alert), chief customer and strategy officer, Kronos Incorporated
"Customers
are our lifeblood. All employees - from our CEO to our newest hire -
work hard to cultivate a customer-first culture that puts customer
success at the heart of everything we do. These honors showcase our
commitment to helping organizations improve their own unique employee
experience while empowering better business outcomes throughout the
customer journey."
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Michael Bush, chief executive officer, Great Place to Work
"We
are honored to celebrate this year's shining examples of Innovation By
All - the individuals and teams who have successfully created new
products or built more inclusive cultures, and who have led their
organizations to more fully maximize the human potential within their
workforce."
Supporting Resources
About Kronos Incorporated Kronos is a leading provider of
workforce management and human capital management cloud solutions.
Kronos industry-centric workforce applications are purpose-built for
businesses, healthcare providers, educational institutions, and
government agencies of all sizes. Tens of thousands of organizations -
including half of the Fortune 1000® - and more than 40
million people in over 100 countries use Kronos every day. Visit www.kronos.com.
Kronos: Workforce Innovation That Works.
© 2019 Kronos Incorporated. All rights reserved. Kronos and the Kronos
logo are registered trademarks and Workforce Innovation That Works is a
trademark of Kronos Incorporated or a related company. See a complete
list of Kronos
trademarks. All other trademarks, if any, are property of their
respective owners.
View source version on businesswire.com: https://www.businesswire.com/news/home/20190320005401/en/
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