[April 13, 2016] |
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Kronos Recognized for Excellence in Customer Satisfaction for 16th Consecutive Year
Kronos
Incorporated today announced that it has received the 2015 NorthFace
ScoreBoard AwardSM from the Omega Management Group Corp (News - Alert). for
excellence in customer satisfaction.1
News Facts
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Omega presents the NorthFace ScoreBoard Award annually to
organizations that consistently exceeded customer expectations during
the preceding year, as rated by their own customers:
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Kronos (News - Alert) scored a perfect 100 percent when customers were asked if
the company is professional and courteous during interactions;
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Kronos is highly regarded for technical aptitude, with 99 percent
of customer respondents reporting Kronos had the required skills
to understand and resolve their issue; and
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Overall, 96 percent declared they are satisfied with Kronos
customer support.
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This is the 16th consecutive year that Kronos has been
honored for its commitment to customer satisfaction by winning the
NorthFace ScoreBoard Award.
-
Kronos is one of just two organizations to receive the NorthFace
ScoreBoard Award every year since the program's inception in 2000, and
the only cloud company to achieve this honor.
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Kronos Global Support representatives average nearly nine years of
tenure with Kronos, more than double the industry average for business
and technical services support representatives.
Supporting Quotes
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Chris Todd, senior vice president of operations and chief services
officer, Kronos
"At Kronos, we believe happy, engaged
employees help create happy customers. Our WorkInspired
culture has allowed us to build a team of experienced and highly
knowledgeable service representatives whose tenure far surpasses
industry averages. This ensures our customers get the support they
need. We'd like to thank our customers for recognizing our commitment
to excellence in service and support for the 16th
consecutive year."
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John Alexander Maraganis, president and chief executive officer,
Omega Management Group
"Due to its unique 'customer-only
vote' criteria, the NorthFace ScoreBoard Award has ben viewed from
its inception as the only objective benchmark for excellence in
customer service. In 2015, more than 275 projects, many international
in scope, were judged from companies based in the U.S. and abroad. As
a recipient of this honor for 16 straight years, Kronos continues to
demonstrate that investing in customer experience will provide the
stability needed to achieve long-term business success."
Supporting Resources
About Kronos Incorporated Kronos is the global leader in
delivering workforce management solutions in the cloud. Tens of
thousands of organizations in more than 100 countries - including more
than half of the Fortune 1000® - use Kronos to control labor
costs, minimize compliance risk, and improve workforce productivity.
Learn more about Kronos industry-specific time and attendance,
scheduling, absence management, HR and payroll, hiring, and labor
analytics applications at www.kronos.com.
Kronos: Workforce Innovation That Works™.
© 2016 Kronos Incorporated. All rights reserved. Kronos and the Kronos
logo are registered trademarks and Workforce Innovation That Works is a
trademark of Kronos Incorporated or a related company. See a complete
list of Kronos
trademarks. All other trademarks, if any, are property of their
respective owners.
Footnote 1: Legal Disclaimer: To be eligible for the NorthFace
ScoreBoard Award, Kronos engages the Omega Management Group to audit the
process and verify customer satisfaction survey results obtained through
a survey conducted by a third party.
View source version on businesswire.com: http://www.businesswire.com/news/home/20160413005909/en/
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