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LiveOps Cloud to Exhibit and Present the Reimagined Contact Center at the ICMI Contact Center Expo & Conference
[May 09, 2016]

LiveOps Cloud to Exhibit and Present the Reimagined Contact Center at the ICMI Contact Center Expo & Conference


LiveOps Cloud, a premier Contact Center as a Service (CCaaS) provider, is in Southern California this week for the ICMI Contact Center Expo & Conference, a top industry event focused on the importance of the customer journey. LiveOps (News - Alert) Cloud will provide a comprehensive demonstration of CxEngage during the event, showcasing how the platform helps businesses gain more value from their contact center and customer service professionals better facilitate customer interactions. The company will also present on harnessing the power of the contact center to improve the customer experience.

Going Beyond the Contact Center to Empower the Life of the Customer
Date: Wednesday, May 11
Time: 10:50 - 11:15 a.m. Pacific Daylight Time (PDT)
Location: Long Beach Convention Center, Exhibit Hall B

In today's customer-obsessed world, the contact center plays a more critical role than ever before in the maintenance and rowth of an organization's customer base. Through capabilities embedded into key workflows, websites and applications, the next-generation contact center platform is designed to queue, route and report for one seamless, efficient customer experience. With untold amounts of data on customers available across an organization, the contact center can optimize and influence the customer experience from beginning to end. In this session, attendees will learn how to harness the power of the contact center to empower organizations to not only meet, but exceed the high expectations for today's personalized customer experience.



CxEngage is an always-on, highly reliable, globally reaching contact center platform. It gathers data from customer relationship management (CRM), workforce management (WFM) and business intelligence (BI) tools to simplify contact center operations and provide valuable insights to improve the customer experience. These capabilities allow the organization to focus more on the customer, rather than the technology.

The LiveOps Cloud team will be located at booth #513 and will be giving away a YETI® cooler as a part of the "Passport to Prizes" exhibitor activity.


The ICMI Contact Center Expo & Conference is scheduled for May 10th - 13th at the Long Beach Convention Center in Long Beach, California. For more information about the ICMI Expo or to register to attend, visit http://www.icmi.com/Contact-Center-Expo-Conference.

About LiveOps Cloud

LiveOps Cloud is building a happier world, one customer experience at a time. The world's most passionate, customer-focused brands empower their workforces, delight customers and improve the bottom line - all with LiveOps Cloud's always-on, highly secure, true multi-tenant and instantly scalable Contact Center as a Service (CCaaS) platform. Headquartered in Austin, Texas LiveOps Cloud has operations in Redwood City, California, Canada, the United Kingdom and New Zealand. Learn more at www.liveopscloud.com/. For live updates: Follow/Connect.


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