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NICE Launches WFO Offering for SMB Contact Centers, Providing its Leading Solutions in a Simple and Cost-effective PlatformNICE (Nasdaq:NICE) today announced the introduction of NICE Uptivity, a new Workforce Optimization (WFO) suite of solutions targeted specifically for the SMB market, which will help small and midsized companies improve the customer experience by optimizing contact center operations and gaining a better understanding of their customers. With the launch of NICE Uptivity, NICE is the only vendor in the market with a complete WFO offering that can be deployed on premise, hosted, or in the cloud for companies of all sizes - from the largest enterprises to small companies. The modular, integrated suite spans critical contact center functions, allowing SMB contact centers to benefit from a simple and cost-effective set of solutions for next-generation workforce management, call recording, quality management, desktop recording, speech analytics, performance management and customer satisfaction surveying capabilities. The new WFO suite enables small and midsize companies to get started quickly, adding users and functionality as they grow. It provides a simple, modern and intuitive interface - delivering a consistent, personalized user experience across all modules. Its ease of deployment, ease of use, and support reduce complexity and costs. With NICE Uptivity, companies that remain with on premise deployments will be able to expand without constraints, as there is a clear growth path with NICE solutions available to ensure that their investments are protected. "Based on our experience serving thousands of midsized customers in a variety of industries, we understand that midsized companies are every bit as complex as larger enterprises but need to provide a high quality, multi-channel service experience with limited capital budget and resources," said NICE inContact president Paul Jarman, "These companies often lack IT and dedicated WFO staff, and thus require secure solutions that are very easy to implement and use. We've combined inContact's full-featured Uptivity WFO solution with VPI's award-winning business intelligence dashboards and NICE's WFO industry-leading expertise and best practice processes to make it easy for companies of all sizes to optimize operational efficiency and customer experience." Midsize companies no longer need to rely on disjointed legacy systems from multiple vendors. A multi-vendor approach forces management to focus on non-core business issues around systems integration, security, user adoption and scalabiliy. This leads to increased costs to deploy and maintain systems, locks up precious resources, and prevents midsize organizations from acting strategically to improve customer experience and grow their business. Benefits of NICE WFO for the SMBs:
NICE will host a webinar on November 16, detailing how an integrated WFO suite geared specifically for the SMB market will enable companies to deliver the highest levels of customer service in an increasingly complex, multi-channel world. Register today at: http://info.nice.com/Uptivityweb_11.16_1.Registration.html
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