[December 21, 2016] |
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NICE is Recognized With 2017 Product Line Strategy Leadership Award for Contact Centers in North America
NICE (Nasdaq:NICE) today announced that it has received
Frost & Sullivan's (News - Alert) 2017 Product Line Strategy Leadership Award for
Contact Centers in North America. The award recognizes the extent to
which NICE's product line meets customer demands, the overall impact on
customer value, and its market share leadership.
NICE was recognized for its robust portfolio offering, including its
leading solutions for Workforce
Management, Voice
of the Customer, Real-Time
Authentication, and Performance
Management. The company was lauded based on the following criteria:
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Breadth - NICE has an enviable portfolio of customer experience
solutions, including interaction management, advanced analytics, and
employee engagement tools to help customers improve and differentiate
their customer experience.
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Scalability - NICE's product line addresses the needs of
customers of all size and degree of complexity, with solutions ranging
from the most complete and feature-rich enterprise offerings, to
cost-efficient, easy to use packages for the SMB market.
-
Technology Leverage - The hallmark of NICE's product line
strategy is its keen vision into current and future customer needs.
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Customer Ownership Experience - Customers know that NICE
remains at the forefront of innovation, innovating in ways customers
have not even thought of yet.
Brand Equity - NICE has consistently been in the top
five for market share within the segments of quality monitoring, call
recording and analytics for many years
"It's a privilege to be selected out of the pool of our peers for
recognition in leadership," said Miki Migdal, President of the NICE
Enterprise Group. "The award emphasizes the value of our acquisition
approach and strategy with our solutions. Our diversified portfolio,
which serves large enterprises and SMBs with both complex and
out-of-the-box solutions, encompasses solutions of the highest quality
that consistently meets our customers' requirements."
"NICE has rapidly adapted to the changing needs of customers and
responded with strong product solutions across customer contact. Because
of its strong overall performance, innovative product development and
well executed acquisition strategy, NICE is recognized with Frost &
Sullivan's 2017 Product Line Strategy Award," said Nancy Jamison,
principal analyst at Frost & Sullivan.
About Frost & Sullivan Frost & Sullivan, the Growth
Partnership Company, enables clients to accelerate growth and achieve
best in class positions in growth, innovation and leadership. The
company's Growth Partnership Service provides the CEO and the CEO's
Growth Team with disciplined research and best practice models to drive
the generation, evaluation and implementation of powerful growth
strategies. Frost & Sullivan leverages over 50 years of experience in
partnering with Global 1000 companies, emerging businesses and the
investment community from 45 offices on six continents. To join our
Growth Partnership, please visit http://www.frost.com.
About NICE NICE (Nasdaq:NICE) is the worldwide leading
provider of both cloud and on-premises enterprise software solutions
that empower organizations to make smarter decisions based on advanced
analytics of structured and unstructured data. NICE helps organizations
of all sizes deliver better customer service, ensure compliance, combat
fraud and safeguard citizens. Over 22,000 organizations in more than 150
countries, including over 80 of the Fortune 100 companies, are using
NICE solutions. www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks of
their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release
contains forward-looking statements as that term is defined in the
Private Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Miki Migdal, are based on the
current beliefs, expectations and assumptions of the management of NICE
Ltd. (the Company). In some cases, such forward-looking statements can
be identified by terms such as believe, expect, may, will, intend,
project, plan, estimate or similar words. Forward-looking statements are
subject to a number of risks and uncertainties that could cause the
actual results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of the
global economic environment on the Company's customer base (particularly
financial services firms) potentially impacting our business and
financial condition; competition; changes in technology and market
requirements; decline in demand for the Company's products; inability to
timely develop and introduce new technologies, products and
applications; difficulties or delays in absorbing and integrating
acquired operations, products, technologies and personnel; loss of
market share; an inability to maintain certain marketing and
distribution arrangements; and the effect of newly enacted or modified
laws, regulation or standards on the Company and our products. For a
more detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from time to
time with the Securities and Exchange Commission, including the
Company's Annual Report on Form 20-F. The forward-looking statements
contained in this press release are made as of the date of this press
release, and the Company undertakes no obligation to update or revise
them, except as required by law.
View source version on businesswire.com: http://www.businesswire.com/news/home/20161220005485/en/
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