[July 10, 2018] |
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Roche Bros. Supermarkets Achieves Business Results in the Kronos Cloud
Guided by its mission to provide neighborhood-friendly customer service,
Roche Bros. Supermarkets, a leading grocery chain, is driving business
results with a modern workforce management solution from Kronos
Incorporated. Leveraging the Kronos (News - Alert) Workforce Central suite and
proven implementation methodology, Roche Bros. is achieving strong
results in key areas that impact business success such as the employee
and customer experiences. The technology investment ultimately
underscores Roche Bros.' commitment to delivering a consistent in-store
shopping experience through increased employee engagement and
productivity.
News Facts
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Roche Bros., a family-operated grocery chain, is deploying Workforce
Central in the Kronos Cloud across its entire network of supermarkets
employing 4,600 associates, including salaried, hourly, full-, and
part-time workers.
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Roche Bros. is committed to enhancing the customer experience by
prioritizing its employee experience and Kronos is helping empower and
engage employees by providing advanced features and functionality.
These include the Kronos time and attendance, scheduling, forecasting,
and employee self-service applications.
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Roche Bros. is partnering with Kronos professional services to achieve
superior time to value by bringing immediate benefits to its employees
with a proven implementation methodology, Kronos
Paragon. This approach combines innovation, deep domain knowledge,
best-practice expertise, and more than 40 years of Kronos experience
working with customers to configure an optimal solution for each
industry's specific profile, including grocery.
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Workforce Central is designed for organizations with complex,
enterprise-wide workforce management requirements, such as grocers
managing a diverse group of employees across multiple departments, to
deliver optimal customer experiences. By leveraging the suite's
forecasting solution integrated with time and attendance and
scheduling applications, Roche Bros. is creating accurate daily - and
even hourly - schedules to meet customer needs and boost sales,
factoring in department- or counter-specific traffic patterns.
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The forecasting solution also provides managers at specific locations
access to actionable insights, aligning labor volume to anticipated
demand. This helps avoid under- or over-staffing scenarios that can be
frustrating to associates and customers as well as prove costly for
stores. Additionally, the employee self-service features are allowing
employees to have more control of their schedules, while freeing up
managers to focus more on customer-facing and employee-mentoring tasks.
Supporting Quotes
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Michael Moriello, payroll and process analyst, Roche Bros.
"Kronos
has been instrumental in our efforts to increase employee engagement
and labor productivity by not oly simplifying the scheduling process
but also by empowering our associates with a workforce management
solution that appeals to today's talent. We anticipate this solution
will continue to build on our reputation as a customer-focused
employer."
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Martin Linusson, vice president, retail and hospitality services,
Kronos
"Roche Bros. maintains a uniquely loyal group of
customers who are drawn to the grocer's friendly service and quality
foods. We are pleased that the progressive grocery chain - which has
always put its employees first - has chosen Kronos to deploy advanced
workforce scheduling and forecasting solutions to drive operational
efficiency, employee engagement, and continued customer satisfaction."
Supporting Resources
About Kronos Incorporated Kronos is a leading provider of
workforce management and human capital management cloud solutions.
Kronos industry-centric workforce applications are purpose-built for
businesses, healthcare providers, educational institutions, and
government agencies of all sizes. Tens of thousands of organizations -
including half of the Fortune 1000® - and more than 40
million people in over 100 countries use Kronos every day. Visit www.kronos.com.
Kronos: Workforce Innovation That Works.
About Roche Bros. Roche Bros. is a family business,
employing more than 4,600 associates in its 20 Roche Bros., Sudbury
Farms and Brothers Marketplace grocery stores. Headquartered in
Wellesley, Mass., Roche Bros. offers the highest quality meat, seafood
and produce, favorite food brands, full-service catering, and home
delivery. Second generation owners Rick and Ed Roche carry on the family
tradition, operating Roche Bros. with a passion for great food and great
customer service. For more information, please visit www.rochebros.com.
© 2018 Kronos Incorporated. All rights reserved. Kronos and the Kronos
logo are registered trademarks and Workforce Innovation That Works is a
trademark of Kronos Incorporated or a related company. See a complete
list of Kronos
trademarks. All other trademarks, if any, are property of their
respective owners.
View source version on businesswire.com: https://www.businesswire.com/news/home/20180710005099/en/
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