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Top Five U.S. Financial Institution Moving 4,000 Seats to NICE inContact CXoneNICE inContact, a NICE (Nasdaq: NICE) business, today announced that a top five U.S. financial institution with global operations has selected NICE inContact CXone, the world's #1 cloud customer experience platform, for a comprehensive transformation to the cloud with a 4,000 seat deployment. The digital banking innovator chose CXone to power quick and contextual omnichannel customer experiences across multiple lines of business, while supporting the operational needs of this heavily regulated industry. The organization aims to reduce average handle time (AHT) by 30% in support of its dedication to providing simple and convenient financial products and services. The bank was looking for a robust, open and flexible cloud contact center solution, and plans integration with multiple CRM systems. As an open and extensible platform, NICE inContact CXone provides hundreds of APIs and enables integrations with over 100 partner solutions, as well as customer-specific extensions, supporting a broad technology ecosystem that extends its capabilities. Today's highly competitive customer experience economy calls for brands in all industries to elevate their game. In particular, the banking and financial services sector faces increased pressure from nontraditional financial technology companies. Customers not only expect fast service, but service that is convenient, contextual and personalized to their individual preferences. Highly regulated financial institutions must remain compliant while achieving exceptional levels of customer engagement in a mobile, on-demand and omnichannel digital environment. "We're pleased CXone was chosen for this large scale, comprehensive deployment by an innovative, top five U.S. financial institution," said Paul Jarman, CEO NICE inContact. "This win demonstrates what we're seeing in the marketplace - accelerated adoption of NICE inContact CXone by organizations of all sizes that are transforming to the cloud. Enterprises are primed to benefit from the CXone cloud customer experience platform that enables companies to deliver immersive and engaging customer experiences that build loyalty, advocacy and wallet share." Large contact centers are increasingly turning to NICE inContact CXone to transform customer experiences based on its proven scalability, reliability, security and functionality. CXone is an extensible, elastic, and open cloud platform that provides flexibility, enables integration with any CRM (customer relationship management), ERP (enterprise resource planning) or custom application, and supports rapid and ongoing innovation to differentiate service offerings. Customers who select NICE inContact CXone are looking for a robust contact center solution to help them win in the experience economy by delivering exceptional custome and agent experiences that attract and retain customers and grow revenue. CXone is an integrated and open cloud customer experience platform which enables customer service agents to respond faster and act smarter, delivering a smooth omnichannel customer experience. Only CXone unifies best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence-all on an Open Cloud Foundation.
About NICE inContact CXone
About NICE inContact NICE inContact is part of NICE (Nasdaq: NICE), the world's leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com. Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.
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