Intraday management is a set of activities performed within the course of a day or a contact center shift to manage unplanned events that require immediate action to maintain consistent performance.
Learn why Cloud solutions are gaining a larger percentage of the contact center industry.
Learn how Workforce Optimization Software helps you create more accurate forecasts and optimized schedules.
Overview of cloud-based management software and how it compares with on-premise based software.
How to realize the true value fo Workforce Management.
Spreadsheet based forecasting and scheduling can cost you big time.
Summarizes why GECU selected Monet Software as their workforce management vendor and how they were able to achieve a dramatic ROI within a few months.
Simplify your Scheduling. Improve service levels. Reduce costs.
Find out how to evaluate and improve the performance of your agents.