Workforce Management Featured Article
Thankful AI Emerges from Stealth Mode to Solve Customer Problems
How much of our lives do we spend trying to engage with companies’ customer support processes? Too much, according to a company called Thankful AI that is emerging from “stealth mode” with the announcement of a $12 Million Series A Funding Round led by Alpha Edison. Other investors include Bonfire, Ten-One-Ten, Greycroft, Omega, and Miramar.
Thankful’s AI platform aims to “power the customer service revolution,” according to the company. While marketing and advertising are honed to sell a company’s brand and connect with customers, the customer support department often has little knowledge of these connections, making customers who need assistance feel like an afterthought.
“Companies will offer you a chat box, but no value along with it and a method that consumes vast amounts of time, and we thought we could change that,” Thankful AI CEO Ted Mico told TechCrunch in a recent interview. “There were statistics that I read in media articles that customer service was a $350 billion business, a large total addressable market, but it is a mess. We also read that we spend something like 43 days of our lives dealing with customer services. Well, Thankful is here to give you three weeks of your life back.”
According to Thankful AI, the company’s platform’s superior intelligence can resolve large volumes of customer problems across all written customer service channels – email, chat, social, in-app, and SMS. To date, Thankful has quietly been at the forefront of the customer support provided by brands like Crate & Barrel, FabFitFun, MeUndies, Morphe, and Bombas. Thanks to this round of financing, Thankful says it will now be able to further scale their enterprise business and continue to reimagine how customer experience can evolve from basic problem solving to complex, personalized relationship-building.
"We are so grateful to our investors and thrilled that they share our mission of giving every customer access to exceptional service by providing every business the technology to deliver it," said Mico in a statement. "This financing will help us to continue to lead the transformation of customer service into an effective sales and marketing channel."
Edited by Luke Bellos
