8x8, Inc. (NYSE:EGHT), a leading integrated cloud communications platform provider, today announced new contact center, voice communications, chat, meetings and Communications Platform as a Service (CPaaS) product enhancements to optimize employee and customer engagement. The latest 8x8 updates highlight the benefits organizations gain by having an integrated contact center and communications solution from a single provider, making it easy to engage, work, and manage interactions between employees and customers.
Easy to Engage
8x8's (News - Alert) innovative customer engagement products help organizations exceed customer experience and growth objectives. According to Metrigy Research, companies integrating cloud communications and contact center with a single provider saw substantial benefits when compared to those using multiple providers. Using a single provider, companies reported increases in customer ratings (37 percent vs. 29 percent) and a dramatic rise in revenue (54 percent vs. 26 percent) versus their multiple-vendor counterparts.
The Winter 2021 Release adds new features and functionality, key partnerships and integrations that offer customers the ability to:
Easy to Work
The 8x8 Work app, which includes voice, video meetings and team chat, allows users to connect and collaborate securely with customers and colleagues from anywhere, using any device. New enhancements make it easier to:
Easy to Manage
The integrated 8x8 cloud communications and contact center platform allows organizations with distributed offices and workforce to reduce total cost of ownership, providing a single vendor for support and a central management portal for administration. Winter 2021 Release enhancements include:
"The 8x8 single-vendor cloud platform was purpose-built to eliminate silos, facilitate dynamic collaboration and engage both customers and employees through highly personalized experiences," said Dejan Deklich, Chief Product Officer at 8x8, Inc. "Our global cloud approach enables us to rapidly inject new, innovative capabilities into our integrated contact center, voice communications, chat, meetings, and APIs product. We are proud to support organizations' digital transformation efforts with a platform that delivers everything they need to meet unique business requirements, and thrive in the new operate-from-anywhere model."
Register for the upcoming Winter 2021 Release webinar on February 2, 2021, at 8 am PT / 11 am ET to learn about the latest 8x8 contact center, voice communications, chat, meetings and CPaaS product enhancements.
8x8 will also host the 2021 Customer Experience Trends to Watch Webinar, on February 17, 2021 with R "Ray" Wang, Principal Analyst, Founder, and Chairman of Constellation Research, Inc, and 8x8 Vice President of Product Marketing Janice Rapp to discuss key trends impacting customer experience and the contact center in 2021 and beyond. Register for the webinar at 2021 Customer Experience Trends to Watch.
8x8 and Gartner (News - Alert) Magic Quadrant
Recently, 8x8 was named a Leader in the 2020 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide1. This is the ninth consecutive year 8x8 has been recognized as a Leader in this report. 8x8 was also recognized as a Challenger in the 2020 Gartner Magic Quadrant for Contact Center as a Service2.
 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide, Rafael Benitez, Megan Fernandez, Daniel O'Connell, Christopher Trueman, Pankil Sheith, November 12, 2020. This Magic Quadrant report name has changed from 2015 onwards- 2015-2020: Magic Quadrant for Unified Communications (News - Alert) as a Service, Worldwide, 2014: Magic Quadrant for Unified Communications as a Service, North America With Additional Regional Presence, 2012-2013: Magic Quadrant for Unified Communications as a Service, North America.
 Gartner Magic Quadrant for Contact Center as a Service, Steve Blood, Drew Kraus, Pri Rathnayake, November 9, 2020.
About 8x8, Inc.
8x8, Inc. (NYSE: EGHT) is transforming the future of business communications as a leading Software-as-a-Service provider of contact center, voice communications, video, chat and API solutions powered by one global cloud communications platform. 8x8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time business analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter and Facebook.
8x8® and 8x8 X Series™ are trademarks of 8x8, Inc.
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