a leading provider of customer engagement and analytics software, today
announced that Calabrio ONE Cloud is now available directly through the
Cisco (News - Alert) SolutionsPlus partner ecosystem. Through the expanded partnership,
Cisco customers can easily and confidently deploy Calabrio's workforce
optimization (WFO) software suite in the cloud knowing Cisco has
verified compatibility with products in the SolutionsPlus ecosystem.
Cisco SolutionsPlus is a reselling program that places a select,
strategic set of Cisco compatible products on the Cisco price list.
Customers can easily order these third-party products directly from
Cisco sales teams and channel partners. The addition of Calabrio (News - Alert) ONE
Cloud to Cisco SolutionsPlus extends Calabrio's 20-year history of
partnering with Cisco, which includes more than 200 joint partners and
over 3,500 joint customers.
"I have seen firsthand how well Calabrio and Cisco solutions work
together to improve operations and drive a better customer experience in
the contact center," said Daniel Acosta, call center applications
analyst at Houston Methodist Hospital. "And with cloud on everyone's
mind, I'm excited to see that Calabrio's cloud offering is now available
through Cisco's SolutionsPlus program. It's a big win for Cisco users
who are contemplating a move to the cloud."
"Our partnerships with Cisco have yielded tremendous echnology,
operations and cost benefits for our joint customers, and we are very
pleased to have Calabrio ONE's cloud solution added to the Cisco
SolutionsPlus ecosystem to increase the ease of adoption," said Ross
Daniels, vice president of Calabrio's global partner organization. "Our
goal is to provide greater access and choice to our customers, and Cisco
SolutionsPlus is an excellent way for enterprises to build their contact
center and WFO environments using best-in-class solutions that work
Calabrio ONE's powerful voice-of-the-customer analytics and advanced
reporting deliver deep insights to the enterprise. The unified suite
provides a single view of the customer, and improves the agent and
customer experience through workforce management (WFM) and quality
management (QM) capabilities. Calabrio ONE is deployed in the cloud,
on-premises, or as a hybrid solution. The on-premises version of
Calabrio ONE has been available through SolutionsPlus since 2012.
a customer engagement software company that provides analytic insights
to catalyze growth through customer service contact centers. The Calabrio
ONE® software suite empowers everyone in an organization, from
contact center agents to the CEO, with easy-to-use tools that provide a
better understanding of the customer. Every customer interaction yields
insights that expand customer-consciousness, which is how leading
companies now drive growth and long-term corporate prosperity. Find more
at https://www.calabrio.com/ and
follow @Calabrio on
Twitter (News - Alert).
Calabrio, Calabrio ONE® and the Calabrio logo are registered trademarks
or trademarks of Calabrio, Inc. All other trademarks mentioned in this
document are the property of their respective owners.
View source version on businesswire.com: https://www.businesswire.com/news/home/20190207005226/en/
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