the customer experience intelligence company, today announced it has
been named as the only May 2019 Gartner
Peer Insights Customers' Choice for Workforce Engagement Management.
"We are proud to be named the Customers' Choice for Workforce Engagement
Management. We believe that this distinction validates our
customer-first approach; it reminds us to never stop learning, exploring
and listening to our customers," said Tom Goodmanson, president and CEO
at Calabrio (News - Alert). "Our customers are our most valuable source of innovation,
and they are the reason why Calabrio continues to accelerate change in
this industry-empowering the modern workforce and enriching human
According to Gartner (News - Alert), "the emergence of workforce engagement management
(WEM) software characterizes the evolution of the established,
multibillion-dollar workforce optimization (WFO) software market. The
WEM landscape is defined by functionality that includes support for
recruitment and onboarding, evaluation and improvement, time management,
assistance and task management, metrics and recognition, the voice of
the employee (VoE)." The Gartner Peer Insights Customers' Choice
distinction is based on feedback and ratings from end-user professionals
who have experience purchasing, implementing and/or using the product or
One recent Calabrio customer review on Gartner Peer Insights stated,
"Calabrio ONE has proven to be a robust and steady platform, helping
users be able to improve training and quality in our call center
programs. As a second phase we implemented WFM and Data Analytics,
showing us a new layer of hidden information that helps improve our
resources utilization and find all the hidden nuggets of key information
among all our daily interactions. We now have the tools to review calls,
understand the context, implement chanes in the process and better use
our team while boosting the motivation." -Operations Manager at a large
($1B-3B) Finance company. Read the full review on Gartner
To read more reviews of Calabrio Workforce Engagement Management, visit
the company's page on Gartner
Gartner also released a new document, "Gartner
Peer Insights 'Voice of the Customer': Workforce Engagement Management"
that summarizes information from Peer Insights' reviews and ratings data
to help end users make better buying decisions.
This news comes after the announcement on June 3 that Calabrio has
acquired European-based software provider, Teleopti-creating the
global standard for customer experience intelligence.
About Peer Insights
Peer Insights is an online platform of ratings and reviews of IT
software and services that are written and read by IT professionals and
technology decision-makers. The goal is to help IT leaders make more
insightful purchase decisions and help technology providers improve
their products by receiving objective, unbiased feedback from their
customers. Gartner Peer Insights includes more than 215,000 verified
reviews in more than 340 markets. For more information, please visit www.gartner.com/reviews/home.
Gartner Peer Insights Customers' Choice constitute the subjective
opinions of individual end-user reviews, ratings, and data applied
against a documented methodology; they neither represent the views of,
nor constitute an endorsement by, Gartner or its affiliates.
Calabrio is the customer experience intelligence company that empowers
organizations to enrich human interactions. Through AI-driven analytics,
Calabrio uncovers customer behavior and sentiment, and derives
compelling insights from the contact center. Organizations choose
Calabrio for its ability to understand customer needs and the overall
experience it provides, from implementation to ongoing support. Find
more at https://www.calabrio.com/ and
follow @Calabrio on
Twitter (News - Alert).
Calabrio, Calabrio ONE® and the Calabrio logo are registered trademarks
or trademarks of Calabrio, Inc. All other trademarks mentioned in this
document are the property of their respective owners.
View source version on businesswire.com: https://www.businesswire.com/news/home/20190619005177/en/
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