Calabrio, the customer intelligence company, today announced it will kick off its Calabrio (News - Alert) Customer Connect (C3) conference, today through Oct. 16 in San Antonio, Texas. It is Calabrio's first annual user conference following its acquisition of Teleopti in June of 2019. With a theme of "Ignite What's Next" threaded through the event, Calabrio Customer Connect will feature 50 customer presentations from enterprises such as Avant, Pacific Life and Rackspace (News - Alert), and showcase new product integrations and innovations in agent and customer engagement. It will also introduce a Teleopti customer track and feature keynote addresses by Calabrio President and CEO Tom Goodmanson (News - Alert), and Shep Hyken, Chief Amazement Officer at Shepard Presentations.
"When we announced the acquisition of Teleopti, we promised that the combination of Teleopti's workforce management (WFM) software and Calabrio's customer experience solutions would deliver tremendous benefits to the customers of both companies," said Goodmanson. "Just four months later, we are already delivering. Calabrio Customer Connect is the perfect opportunity for customers to experience the first smart integrations between our technologies, as well as gain insight and provide input as we build a powerful new solution that includes the best of both product sets. We are thrilled to welcome the Teleopti community to the C3 (News - Alert) event alongside Calabrio customers and partners; it is always our favorite week of the year."
Speaker Shep Hyken is one of the leading experts in customer service, helping clients build loyal relationships with their customers and employees.
"I'm very excited to be speaking at this year's Calabrio Customer Connect," said Hyken. "This is a 'can't miss' opportunity to learn about the latest trends in customer experience intelligence and better understand how to maximize technology investments across customer service. Customers are smarter and more demanding than ever before, so I have a great appreciation for Calabrio's ability to help enterprises capture and analyze data, identify value and create an amazing, next-level experience for customers."
The Calabrio Customer Connect 2019 Experience
Key new capabilities on display at Calabrio Customer Connect 2019 include:
The Teleopti Track
Calabrio Customer Connect 2019 includes a wealth of content on the Teleopti and Calabrio platforms, including product- and best-practices focused sessions and time with company and platform experts, designed specifically for Teleopti customers as they become familiar with the Calabrio ONE platform. These will include contact center spotlights with customers, hands-on workshops, breakout sessions on WFM-specific topics and product update sessions.
Find out more about the 2019 Calabrio Customer Connect annual user conference at https://www.calabriocustomerconnect.com/ and follow @Calabrio on Twitter (News - Alert) for live updates during the event.
About Calabrio Customer Connect
Calabrio Customer Connect is Calabrio's annual two-and-a-half day user conference, where hundreds of customer engagement, analytics, workforce and quality professionals learn about the state of their industries, attend dozens of breakout sessions and roundtable discussions delivered by expert practitioners, and share best practices and lessons learned with peers. Calabrio Customer Connect is the perfect opportunity to understand the challenges of managing a growing contact center, find solutions for increasing customer and employee engagement, discover the value of humanizing the workplace, and see the latest voice-of-the-customer innovations driving contact centers today.
Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. Through AI-driven analytics, Calabrio uncovers customer behavior and sentiment, and derives compelling insights from the contact center. Organizations choose Calabrio for its ability to understand customer needs and the overall experience it provides, from implementation to ongoing support. Find more at https://www.calabrio.com/ and follow @Calabrio on Twitter.
Calabrio, Calabrio ONE® and the Calabrio logo are registered trademarks or trademarks of Calabrio, Inc. All other trademarks mentioned in this document are the property of their respective owners.
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