NEW YORK, July 15, 2022 /PRNewswire/ -- According to the latest market research report published by P&S Intelligence, in 2021, the global call center AI market accounted for a $1,982.9 million value, which is on the track to touching $12,910.6 million by 2030, progressing at a CAGR of over 23% from 2021 to 2030. The increasing customer engagement through social media and growing demand for upgraded data analytical abilities, to respond to customer inquiries, drive the market.
According to research, consumer switching costs U.S. firms over $100 billion annually. Because of this, it has become important for firms to enhance their customer services, to increase customer experience. Businesses streamline customer relationship management because of the early deployment of the AI technology in call centers.
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Key Findings of Call Center AI Market Report
The North American call center AI market is set to produce $6,582.4 million revenue in 2030, which will have grown at a 23.3% CAGR during 2021–2030. This will be because of the rising expenditure across industries on call centers, to offer effective services to retain customers, and the existence of key companies in the region.
IVAs can aid agents in cross-selling and upselling to consumers, while assisting in making recommendations to potential prospects. Businesses use chatbots and virtual agents with AI capabilities to carry out a variety of automated operations, including balance verifying, placing orders, and responding to initial inquiries.
Call Center AI Market Segmentation Analysis
By Organization Size
By Deployment Mode
By End Use
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About P&S Intelligence
P&S Intelligence provides market research and consulting services to a vast array of industries across the world. As an enterprising research and consulting company, P&S believes in providing thorough insights on the ever-changing market scenario, to empower companies to make informed decisions and base their business strategies with astuteness. P&S keeps the interest of its clients at heart, which is why the insights we provide are both honest and accurate. Our long list of satisfied clients includes entry-level firms as well as multi-million-dollar businesses and government agencies.
Prajneesh Kumar P&S IntelligencePhone: +1-347-960-6455Email: [email protected] Web: https://www.psmarketresearch.com Follow Us: LinkedIn TwitterLogo: https://mma.prnewswire.com/media/1224988/P_and_S_Intelligence_Logo.jpg
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SOURCE P&S Intelligence
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