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Call Center Software Market to record USD 11.67 Bn growth | Driven by increasing demand for the automation of contact center solutions | Technavio
NEW YORK, Nov. 23, 2021 /PRNewswire/ -- The call center software market size is set to grow by USD 11.67 billion from 2020 to 2025, progressing at a CAGR of 16.35% during the forecast period.
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The call center software market report offers a comprehensive analysis of the strategies adopted by vendors and the trends, drivers, and challenges affecting the market size.
The call center software market covers the following areas:
The report identifies increasing demand for the automation of contact center solutions as one of the major factors driving the growth of the market. The surging adoption of cloud-based contact centers will be crucial in fueling the growth of the market over the forecast period.
The call center software market analysis includes the end-user segment and geographic landscape. By end-user, the market witnessed maximum demand for call center solutions from the IT and telecom segment in 2020. The market growth in this segment will be significant over the forecast period. Similarly, North America will present maximum growth opportunities for vendors in the market. The region currently holds 41% of the global market share. The US is the key market for call center software in North America.
This report presents a detailed picture of the call center software market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters.
Companies Mentioned
- 8x8 Inc.
- Amazon.com Inc.
- Atos SE
- Avaya Holdings Corp.
- Cisco Systems Inc.
- Five9 Inc.
- Genesys Telecommunications Laboratories Inc.
- NICE Ltd.
- Talkdesk Inc.
- Vonage Holdings Corp.
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Call Center Software Market Scope
| Report Coverage
| Details
| Page number
| 120
| Base year
| 2020
| Forecast period
| 2021-2025
| Growth momentum & CAGR
| Accelerate at a CAGR of 16.35%
| Market growth 2021-2025
| USD 11.67 billion
| Market structure
| Fragmented
| YoY growth (%)
| 13.92
| Regional analysis
| North America, Europe, APAC, South America, and MEA
| Performing market contribution
| North America at 41%
| Key consumer countries
| US, UK, China, Canada, and Germany
| Competitive landscape
| Leading companies, competitive strategies, consumer engagement scope
| Companies profiled
| 8x8 Inc., Amazon.com Inc., Atos SE, Avaya Holdings Corp., Cisco Systems Inc., Five9 Inc., Genesys Telecommunications Laboratories Inc., NICE Ltd., Talkdesk Inc., and Vonage Holdings Corp.
| Market Dynamics
| Parent market analysis, Market growth inducers and obstacles, Fast-growing and slow-growing segment analysis, COVID-19 impact and future consumer dynamics, market condition analysis for the forecast period.
| Customization purview
| If our report has not included the data that you are looking for, you can reach out to our analysts and get segments customized.
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About Us
Technavio is a leading global technology research and advisory company. Their research and analysis focuses on emerging market trends and provides actionable insights to help businesses identify market opportunities and develop effective strategies to optimize their market positions. With over 500 specialized analysts, Technavio's report library consists of more than 17,000 reports and counting, covering 800 technologies, spanning across 50 countries. Their client base consists of enterprises of all sizes, including more than 100 Fortune 500 companies. This growing client base relies on Technavio's comprehensive coverage, extensive research, and actionable market insights to identify opportunities in existing and potential markets and assess their competitive positions within changing market scenarios.
Contact
Technavio Research
Jesse Maida
Media & Marketing Executive
US: +1 844 364 1100
UK: +44 203 893 3200
Email: [email protected]
Website: www.technavio.com/
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SOURCE Technavio
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