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Finally...Real Advice to Help Any Business Up-Level Its Customer ExperienceSAN FRANCISCO, March 19, 2019 /PRNewswire/ -- Genesys® (www.genesys.com), the global leader in omnichannel customer experience and contact center solutions, is providing a free on-demand webinar to discuss findings from the 2019 Global Customer Experience Benchmarking Report published by Dimension Data, a global ICT solutions and services provider. The webinar highlights new trends identified in the Dimension Data report, with a focus on areas where organizational alignment is critical for innovation and how improving the employee experience can positively impact the customer journey. What: Ambition to Execution – Revealing Key Insights from Dimension Data's 2019 Global CX Benchmarking Report Dimension Data's 2019 Global CX Benchmarking Report reveals a gap between many organizations' customer experience ambitions and their ability to execute. While companies may have a vision for up-leveling their customer experience, many find it difficult to translate plans into reality. Expert panelists from Dimension Data and Genesys will provide practical ways businesses can leverage artificial intelligence and analytics to create experiences that truly connect with their cstomers. Who:
Why: Join this webinar to:
How: Register now to receive an on-demand recording. About Genesys ©2019 Genesys Telecommunications Laboratories, Inc. All rights reserved. Genesys, the Genesys logo, and Genesys PureCloud are trademarks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies. Rachel Faulkner Adriana Saldaña View original content to download multimedia:http://www.prnewswire.com/news-releases/finallyreal-advice-to-help-any-business-up-level-its-customer-experience-300814916.html SOURCE Genesys |