[April 12, 2018] |
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Kronos Recognized for Leadership in Customer Success
Kronos
Incorporated today announced it is the recipient of two customer
success awards recognizing the organization's commitment to partnering
with customers to drive positive business outcomes. Kronos (News - Alert) has received
an 18th consecutive NorthFace ScoreBoard Award and Jennifer
Dearman, vice president of global customer success, has been named a
"Top 100 Customer Success Strategist."
News Facts
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For 18th consecutive year, Kronos is an
honored recipient of the NorthFace ScoreBoard Award.
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Presented by the Customer Relationship Management Institute LLC1
(CRMI (News - Alert)), the award is presented to organizations that far exceed
customer expectations in areas such as technical support, customer
service, account management, and professional services.
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Organizations that participate in the NorthFace ScoreBoard Award
are rated solely by their own customers for performance during the
preceding calendar year. Kronos is one of just two organizations
internationally to be recognized for 18 consecutive years.
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Kronos customers rated Kronos Global Support 94 percent or higher
in multiple categories, including:
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Overall professionalism: 99 percent
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Customer education: 99 percent
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Understanding customer problems: 98 percent
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Equipment support: 98 percent
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Providing effective solutions: 98 percent
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Support responsiveness: 97 percent
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Post-implementation experience: 94 percent
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Overall Kronos experience: 94 percent
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Jennifer Dearman, vice president of global customer success, is
named to annual list of the Top 100 Customer Success Strategists.
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Published by MindTouch, the Top 100 Customer Success Strategist
list recognizes customer success professionals for developing
exceptional customer experiences through operational and tactical
strategies.
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Candidates for inclusion in the Top 100 Customer Success
Strategist list are nominated by their peers and elected by a
combination of judges and peer voting.
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Dearman joined Kronos in 2016 and has more than 25 years of
experience as an advisor, thought leader, and speaker, and
executive in the field of customer success. She guides the Kronos
customer-first philosophy, which emphasizes knowing, leading,
connecting, and empowering customers to realize the true value of
their Kronos partnership.
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To complement the exceptional ervices delivered by Kronos Global
Support, the Kronos Community provides a thriving online customer
community with more than 35,000 members. The Kronos Community provides
tools and resources to maximize their Kronos solution, tap into
educational resources, remote customer support, case management, and
peer networking groups to share best practices, and even recommend
future product enhancements.
Supporting Quotes
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Bob Hughes (News - Alert), chief customer and strategy officer, Kronos
"At
Kronos, putting customers first is the philosophy that drives
everything we do. With 40 years of experience helping organizations
make the most of their people strategy, these honors demonstrate the
commitment of our teams to serve as advocates and partners who are
dedicated to ensuring Kronos customers are successful."
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John Alexander Maraganis, president and CEO, Customer Relationship
Management Institute LLC
"With its unique 'customer-only
vote' criteria, the NorthFace ScoreBoard Award is viewed as the only
objective benchmark for excellence in customer service. Kronos
continues to experience dramatic growth as a business each year, and
as an 18-time recipient of this award, it demonstrates that an
unwavering focus on customer success is equally important as offering
innovative new services and solutions."
Supporting Resources
About Kronos Incorporated Kronos is a leading provider of
workforce management and human capital management cloud solutions.
Kronos industry-centric workforce applications are purpose-built for
businesses, healthcare providers, educational institutions, and
government agencies of all sizes. Tens of thousands of organizations -
including half of the Fortune 1000® - and more than 40
million people in over 100 countries use Kronos every day. Visit www.kronos.com.
Kronos: Workforce Innovation That Works.
© 2018 Kronos Incorporated. All rights reserved. Kronos and the Kronos
logo are registered trademarks and Workforce Innovation That Works is a
trademark of Kronos Incorporated or a related company. See a complete
list of Kronos
trademarks. All other trademarks, if any, are property of their
respective owners.
Footnote 1: Legal Disclaimer - To be eligible for the NorthFace
ScoreBoard Award, Kronos engages a third party to conduct a survey on
its behalf, and then engages the Customer Relationship Management
Institute LLC to audit the process and verify the customer satisfaction
survey results.
View source version on businesswire.com: https://www.businesswire.com/news/home/20180412005076/en/
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