While four out of five retailers worldwide (78 percent) say employee
engagement is important to organizational success, many are challenged
by the corrosive impact that rampant unplanned absence has on staff
productivity (58 percent), manager stress (55 percent), and team morale
(46 percent). And it's a vicious cycle: more than half agree that poor
employee engagement causes increased absenteeism.
These findings come from the second installment of the Global Retail
Absence survey, "What Came First: Retail Absenteeism or Low Engagement?"
issued by The
Workforce Institute at Kronos
Incorporated and conducted with Coleman Parkes Research, which
analyzed responses from 800 retail managers across Australia, Canada,
France, Germany, the U.K., and the U.S. Part one examined the
impact of absenteeism on store operations, while part two explores
how absenteeism degrades employee engagement - and causes more absence -
revealing opportunities for intelligent scheduling technology to solve
About The Workforce Institute at KronosThe Workforce
Institute at Kronos provides research and education on critical
workplace issues facing organizations around the globe. By bringing
together thought leaders, The Workforce Institute at Kronos is uniquely
positioned to empower organizations with the knowledge and information
they need to manage their workforce effectively and provide a voice for
employees on important workplace issues. A hallmark of The Workforce
Institute's research is balancing the needs and desires of diverse
employee populations with the needs of organizations. For additional
information, visit www.workforceinstitute.org.
About Kronos IncorporatedKronos is a leading provider of
workforce management and human capital management cloud solutions.
Kronos industry-centric workforce applications are purpose-built for
businesses, healthcare providers, educational institutions, and
government agencies of all sizes. Tens of thousands of organizations -
including half of the Fortune 1000® - and more than 40
million people in over 100 countries use Kronos every day. Visit www.kronos.com.
Kronos: Workforce Innovation That Works.
Footnote 1: The current rate of global turnover reported by retailers
in this survey is 22 percent for part-time associates and 18 percent for
full-time associates. France reports slightly-above-average turnover
rates at 23 percent and 19 percent, respectively, while the U.S. reports
the lowest rate of full-time turnover in retail at 13 percent.
Survey MethodologyResearch conducted on behalf of Kronos
Incorporated by Coleman Parkes Research, an independent U.K.-based
research company. Survey data was collected between June and July 2018
from 800 respondents using an online quantitative methodology. Survey
participants were sourced from multiple global markets, including
Australia, Canada, France, Germany, the U.K., and the U.S., and
represent a variety of retail sectors, including grocery, department
stores, warehouse, specialty, convenience, and discount. Survey
participants included retail managers, store managers, and head of store
operations from retail organizations with more than 1,000 employees. For
further questions about survey methodology, contact Tonya.Eckert@Kronos.com.
© 2018 Kronos Incorporated. All rights reserved. Kronos and the Kronos
logo are registered trademarks and Workforce Innovation That Works is a
trademark of Kronos Incorporated or a related company. See a complete
list of Kronos
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