Talkdesk®, Inc., the global customer experience leader for customer-obsessed companies, today announced it has been positioned as a Leader in the 2021 Gartner® Magic QuadrantTM for Contact Center as a Service* (CCaaS). This is the second year Talkdesk has been designated a Leader in the multi-regional report first published by Gartner (News - Alert) in 2020
In compiling the Magic Quadrant, Gartner conducted rigorous evaluation of 12 global contact center vendors to assess their completeness of vision and ability to execute. According to Gartner, "Leaders are best described as suppliers with strong support for the four pillars of great customer service, and with an ability to serve multinational organizations with local sales and support organizations. Leaders are more likely to serve customers through channel partners and have strong brand recognition, which has resulted in a large installed base or above-average market growth as a result of customer demand. Leaders also benefit from being able to support varying levels of deployment complexity, including integrations with partners through established marketplaces."
"Talkdesk continues to work towards strengthening our Leader position, aggressively expanding the company's global reach, bringing new innovations and AI-based capabilities to market, and helping many of the world's largest organizations solve often complex and industry-specific challenges," said Tiago Paiva, founder and chief executive officer, Talkdesk. "We're committed to giving businesses a better way to elevate the experiences they deliver their customers and to helping them transform their contact centers into drivers for growth."
Talkdesk has gained significant momentum over the last two years in executing its bold vision. This includes the introduction of more than 30 product innovations and new market expansions into Australia, Brazil, Canada, France, Germany, Ireland, Italy, Mexico, the Netherlands, Southeast Asia, and Spain. Talkdesk is also changing the game for customer experience in solving the unique challenges of vertical industries, launching the first purpose-built contact center solutions for the specific needs of financial services and healthcare organizations.
Download a complimentary copy of the full 2021 Gartner Magic Quadrant for CCaaS. To read reviews by Talkdesk users like the following, visit Gartner Peer Insights.
*Gartner, Magic Quadrant for Contact Center as a Service, Drew Kraus | Pri Rathnayake | Steve Blood, 09 August 2021
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Talkdesk® is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX CloudTM is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Over 1,800 innovative companies around the world, including IBM (News - Alert), Acxiom, Trivago, and Fujitsu partner with Talkdesk to deliver a better way to great customer experience. Learn more and request a demo at www.talkdesk.com.
Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.
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