NEW YORK, May 25, 2022 /PRNewswire/ -- The global call center outsourcing market size is expected to increase by USD 14.05 billion between 2020 and 2025. The market observed a YOY growth of 3.12% in 2021 and the growth momentum is expected to accelerate at a CAGR of 3.34% during the forecast period. According to the report, the market will observe significant growth in APAC. The region is the fastest-growing market for call center outsourcing, as numerous organizations are providing customer support and sales to Asian clients as well as clients in the US, Europe, and other regions.
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The market is concentrated with the presence of a few established players. Vendors are adopting the M&A strategy and entering into partnerships with other players to expand their product portfolio, enter emerging markets, and boost their market share. The growing focus of vendors on increasing their presence, the emergence of new call centers, and the presence of established players in the market will lead to moderate competition among vendors during the forecast period.
The rise of emerging countries as call center destinations has been instrumental in driving the growth of the market. However, low employee engagement and the shutdown of call centers might hamper the market growth. Competitors have to focus on differentiating their product offerings with unique value propositions to strengthen their foothold in the market. Market vendors also have to leverage the existing growth prospects in the fast-growing segments, while maintaining their positions in the slow-growing segments. Atento SA, Bertelsmann SE and Co. KGaA, Hinduja Global Solutions Ltd., Sitel Group, StarTek Inc., Sykes Enterprises Inc., SYNNEX Corp., Tata Consultancy Services Ltd., Teleperformance SE, and Transcom Holding AB are identified as some of the major market participants.
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Call Center Outsourcing Market 2021-2025: Segmentation
The global call center outsourcing market is segmented as below:
IT and Telecom is the prime end-user in the market. Factors such as increasing technological advances, considerable growth in data traffic, and increasing demand from consumers for digital communication and content are driving the growth of the segment.
About 35% of the market growth will originate from APAC during the forecast period. The development of local call centers coupled with the rising demand for customer relationship management from end-user industries such as telecom, healthcare, and finance are driving the growth of the regional market.
Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources. The call center outsourcing market report covers the following areas:
Call Center Outsourcing Market 2021-2025: Key Highlights
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Call Center Outsourcing Market Scope
Report Coverage
Details
Page number
120
Base year
2020
Forecast period
2021-2025
Growth momentum & CAGR
Accelerate at a CAGR of 3.34%
Market growth 2021-2025
USD 14.05 billion
Market structure
Concentrated
YoY growth (%)
3.12
Regional analysis
North America, Europe, APAC, South America, and MEA
Performing market contribution
APAC at 35%
Key consumer countries
US, UK, Australia, Germany, and India
Competitive landscape
Leading companies, competitive strategies, consumer engagement scope
Companies profiled
Atento SA, Bertelsmann SE and Co. KGaA, Hinduja Global Solutions Ltd., Sitel Group, StarTek Inc., Sykes Enterprises Inc., SYNNEX Corp., Tata Consultancy Services Ltd., Teleperformance SE, and Transcom Holding AB
Market Dynamics
Parent market analysis, Market growth inducers and obstacles, Fast-growing and slow-growing segment analysis, COVID 19 impact and future consumer dynamics, market condition analysis for the forecast period.
Customization purview
If our report has not included the data that you are looking for, you can reach out to our analysts and get segments customized.
Table of Contents:
1 Executive Summary
2 Market Landscape
3 Market Sizing
4 Five Forces Analysis
5 Market Segmentation by End-user
6 Customer landscape
7 Geographic Landscape
8 Drivers, Challenges, and Trends
9 Vendor Landscape
10 Vendor Analysis
11 Appendix
About UsTechnavio is a leading global technology research and advisory company. Their research and analysis focus on emerging market trends and provides actionable insights to help businesses identify market opportunities and develop effective strategies to optimize their market positions. With over 500 specialized analysts, Technavio's report library consists of more than 17,000 reports and counting, covering 800 technologies, spanning across 50 countries. Their client base consists of enterprises of all sizes, including more than 100 Fortune 500 companies. This growing client base relies on Technavio's comprehensive coverage, extensive research, and actionable market insights to identify opportunities in existing and potential markets and assess their competitive positions within changing market scenarios.
ContactTechnavio ResearchJesse MaidaMedia & Marketing ExecutiveUS: +1 844 364 1100UK: +44 203 893 3200Email: [email protected]Website: www.technavio.com/
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SOURCE Technavio
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