Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™,
today announced that it has named Five9 (News - Alert) its Cloud Partner of the Year.
The annual recognition honors one Verint partner for outstanding
achievement in customer engagement, and for collaborative approaches in
helping organizations achieve business goals, revenue objectives and
CCaaS provider Five9 delivers cloud-based solutions for contact centers
to track and manage interactions with customers. Verint's customer
engagement solutions housed in Five9's data center, provides for
integrated, streamlined communication and application access for the
companies' joint customers.
"Leveraging our shared strengths and cloud experience, we're able to
deliver a complete contact center in the cloud offering that enables
organizations to fully achieve their modernization objectives," said
Verint's John Bourne, senior vice president, global channels and
alliances. "Five9 is a fast-growing cloud partner with a global presence
and customers across all verticals, so they are an excellent fit for us.
We look forward to many more years of collaboration and success."
Both Verint and Five9 have been recognized as a Leader in Gartner's (News - Alert)
Magic Quadrant* in their respective market segments. And,
both companies share a commitment to create exceptional customer
experiences, increase employee productivity and deliver tangible
"We were honored to be named Rising Star last year at Verint's Partner
Forum, so this year's recognition as Partner of the Year makes us doubly
proud," said Dan Burkland, President, Five9. "Verint's solutions,
including WFM, QM, and speech analytics, fully installed and integrated
in our cloud environment, make the contact center workforce more engaged
and better able to meet the demands of today's consumers."
*Source: Verint named a Leader in Gartner, Inc. Magic Quadrant for
Workforce Engagement Management by Simon Harrison and Jim Davies (News - Alert),
February 12, 2019. (This report was formerly titled the Magic Quadrant
for Customer Engagement Center Workforce Optimization and the Magic
Quadrant for Contact Center Workforce Optimization.) Five9 named a
Leader in Magic Quadrant for Contact Center as a Service, North America
by Drew Kraus, Steve Blood, Simon Harrison, Daniel O'Connell, October
Gartner does not endorse any vendor, product or service depicted in
its research publications, and does not advise technology users to
select only those vendors with the highest ratings or other designation.
Gartner research publications consist of the opinions of Gartner's
research organization and should not be construed as statements of fact.
Gartner disclaims all warranties, express or implied, with respect to
this research, including any warranties of merchantability or fitness
for a particular purpose.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable
Intelligence® solutions with a focus on customer engagement
optimization, security intelligence, and fraud, risk and compliance.
Today, over 10,000 organizations in more than 180 countries-including
over 85 percent of the Fortune 100-count on intelligence from Verint
solutions to make more informed, effective and timely decisions. Learn
more about how we're creating A Smarter World with Actionable
Intelligence® at www.verint.com.
This press release contains "forward-looking statements," including
statements regarding expectations, predictions, views, opportunities,
plans, strategies, beliefs, and statements of similar effect relating to
Verint Systems Inc. These forward-looking statements are not guarantees
of future performance and they are based on management's expectations
that involve a number of risks, uncertainties and assumptions, any of
which could cause actual results to differ materially from those
expressed in or implied by the forward-looking statements. For a
detailed discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2019, and other filings we
make with the SEC (News - Alert). The forward-looking statements contained in this
press release are made as of the date of this press release and, except
as required by law, Verint assumes no obligation to update or revise
them or to provide reasons why actual results may differ.
VERINT, ACTIONABLE INTELLIGENCE, THE CUSTOMER ENGAGEMENT COMPANY, NEXT
IT, FORESEE, OPINIONLAB, KIRAN ANALYTICS, TERROGENCE, SENSECY, CUSTOMER
ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE SOLUTIONS, EDGEVR, RELIANT,
VANTAGE, STAR (News - Alert)-GATE, SUNTECH, and VIGIA are trademarks or registered
trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks
mentioned are the property of their respective owners.
View source version on businesswire.com: https://www.businesswire.com/news/home/20190401005163/en/
[ Back To Workforce Management Homepage ]
CALL FOR CONTENT