Management Software Group (WFMSG) today announced that it has
unveiled a new online customer engagement portal that will further
enhance the customer experience by automating the support process and
providing Community users with immediate access to critical product
information to help answer questions quickly.
Already recognized for providing exceptional customer support, WFMSG has
raised the bar again by delivering an unmatched experience for the
workforce management industry. The new
customer engagement portal enables customers to open and view the
statu of their support tickets. When entering a support ticket, the
system will dynamically search the knowledge center for a quick
solution. In addition, customers can access the customer forums where
they can browse product information, share best practices and interact
with other Community workforce management users.
"Today's customers want immediate access and visibility into their
support requests and other relevant product information," said Todd
Cotharin, Principle, Operations. "Our new customer engagement portal not
only helps deliver exceptional customer service, the entire support
ecosystem has been greatly improved and is now smarter and more
efficient than ever."
WFMSG's new support system will bring customers closer to the
information they need on a shared platform. The customer engagement
portal can convert incoming support inquiries from multiple channels and
will prioritize and assign them across our support team. In most cases
the Community team resolves open issues the day they are submitted.
Existing customers can gain access to the customer engagement portal by
going to www.wfmsg.com
and clicking on Support.
The Workforce Management Software Group, Inc. (WFMSG) was founded in
2005 by a team of industry leading workforce management experts. WFMSG
personnel were deeply engaged with legacy workforce management
technologies and deployment approaches for Fortune 500 companies
throughout North America and abroad. This expertise was distilled into
the modern design of Community and our deployment and services models.
View source version on businesswire.com: https://www.businesswire.com/news/home/20181106005126/en/
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