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NICE and inContact Honor Innovators Who are Re-inventing Customer Service in the 2017 Customer Awards at Interactions-ICUCNICE (Nasdaq:NICE) and inContact today announced the 2017 winners of the NICE Customer Excellence Awards and the Mojo Awards, who were recognized this week at Interactions (News - Alert)-ICUC, the largest customer service industry event. This year's program had a record number of applicants and winners, all of whom are leaders in their respective fields, including a broad spectrum of industries such as healthcare, telecommunications, banking, and insurance. This Smart News Release features multimedia. View the full release here: http://www.businesswire.com/news/home/20170511005518/en/ Winners demonstrated innovation and leadership in their approach to reinventing customer service, a major theme of this year's event, and were selected in the following categories: NICE and inContact Cloud Excellence - for their advanced use of our integrated omnichannel routing, analytics and workforce optimization suite in the cloud, leveraging the NICE and inContact solutions to achieve positive business impact, cost reduction, and support best practices:
Analytics Excellence - for leveraging analytics, a key pillar in the journey to re-inventing customer service, to significantly enhance their decision-making and operations across every business process, and show improved business performance. Customer Experience Excellence - for significantly improving customer experience by implementing the NICE solutions to analyze omnichannel customer interactions in real time and take informed action.
Employee Engagement Excellence - for leveraging NICE's advanced and adaptive WFO solutions to empower and engage their workforce, a critical factor in delivering excellent customer service.
Business Impact Excellence - for driving significant measurable improvements in the areas of operational efficiency and revenue growth, and for driving cultural changes in their customer service organizations, which further supports their business goals.
inContact Mojo Award forBest Customer Experience - Mitchell International for delivering personalized service based on a 360-degree view of the customer and an omnichannel approach to service. inContact Mojo Award for Best Workforce Optimization - MINDBODY (News - Alert), Inc. for building a team in which everyone can practice leadership daily in ways that build competence, character, compassion and courage. inContact Mojo Award for Contact Center Rookie of the Year - Sunrun for delivering responsive, personalized customer experience across the customer journey, from initial sales to installation and service. inContact Mojo Award for Contact Center Leader of the Year - Justin Borah, TechStyle Fashion Group, for taking a creative approach to improve customer experience globally and to deliver solid business results. The NICE and inContact awards ceremony wrapped up the successful Interactions-ICUC event, which hosted over 2,000 industry experts and customer service leaders, and featured more than 130 informative sessions. Attendees learned a great deal about customer service trends and best practices as well as how to help their organizations leverage leading technologies to address enterprise transformation in the areas of data, digitization, and cloud. Some of the highlights included keynote addresses from Laura Cullen, Vice President of Operational Reporting and Analytics for Comcast (News - Alert) Cable's Northeast Division, and Geeta Wilson, Vice President, Consumer Experience - Enterprise Transformation at Humana Inc.
Yaron Hertz, president, NICE Americas:
Paul Jarman, CEO, inContact, a NICE company:
About NICE inContact inContact is the cloud contact center software leader, with the most complete, easiest and most reliable solution to help organizations achieve their customer experience goals. Recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum (News - Alert) and DMG, inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes the customer interaction cloud, an expert service model and the broadest partner ecosystem. To learn more about inContact, visit www.incontact.com. Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.
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View source version on businesswire.com: http://www.businesswire.com/news/home/20170511005518/en/ |