Contact center workforce management solution provider Teleopti is trumpeting the fact that it's the No. 1 WFM software outfit on Microsoft Azure and t…
IBM says AI-powered chat bots and conversational agents can answer up to 80 percent of contact center inquiries. That frees up human agents to address…
Hiring remotely-located contact center agents has a lot of benefits. But organizations that do so will want to have workforce management solutions in …
Organizations that are shopping for new contact center offerings should be sure to consider their reporting requirements and whether the solutions the…
Call center forecasting and scheduling has never been easier and more affordable
Cloud-based workforce management software for more effective scheduling, forecasting and agent adherence.
Call Recording Software Improves Call Center Quality
Get a flexible call monitoring solution with comprehensive VOIP call recording capabilities.
Quality Management for Improved Customer Satisfaction
Monitor customer interactions to consistently deliver great service, improve call center quality and customer satisfaction.
Contact Center Performance Management
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