Businesses seeking to improve their call center operations may find it instructive to look at others in this arena (or other customer experience leade…
The best contact center agents are those who can build empathetic relationships with consumers, whether it is over the phone or online. Training for b…
To position contact centers for the greatest success, it's important for businesses to set and communicate both long- and short-term goals.
Voice communications interactions can make or break a call center encounter. But, how people feel coming away from a call center experience is a resul…
Call center forecasting and scheduling has never been easier and more affordable
Cloud-based workforce management software for more effective scheduling, forecasting and agent adherence.
Call Recording Software Improves Call Center Quality
Get a flexible call monitoring solution with comprehensive VOIP call recording capabilities.
Quality Management for Improved Customer Satisfaction
Monitor customer interactions to consistently deliver great service, improve call center quality and customer satisfaction.
Contact Center Performance Management
Make better and faster decisions through actionable intelligence, and switch from reactive to more proactive call center management.
- ShiftPixy, Inc. Reports Fiscal Fourth Quarter and Full Year 2017 Results
- UJET Empowers SpotHero to Streamline Customer Support with Modern-Day Enterprise Platform
- NICE Partners with Brightstar, Expanding Investment in the Southeast Asia Market
- IntSights Cyber Intelligence Continues Rapid Growth With Launch of International Office, Appointment of Three VPs
12/14/2017 4:05:19 PM
12/14/2017 9:04:25 AM
12/14/2017 7:01:15 AM
12/13/2017 9:30:25 AM