Monet Software has integrated its WFM solution into Salesforce Service Cloud. According to the announcement, "Seamless integration between the two eff…
According to The Call Evaluation Model, which is a registered trademark of Resource International, there are nine key ingredients on which to base a c…
Letting employee morale slip can be especially dangerous in a call center. Although customers may be interacting with agents through the phone or via …
Once managers actually figure out which candidates they want to hire, they have to go through yet another long process: training. New hire training sh…
Call center forecasting and scheduling has never been easier and more affordable
Cloud-based workforce management software for more effective scheduling, forecasting and agent adherence.
Call Recording Software Improves Call Center Quality
Get a flexible call monitoring solution with comprehensive VOIP call recording capabilities.
Quality Management for Improved Customer Satisfaction
Monitor customer interactions to consistently deliver great service, improve call center quality and customer satisfaction.
Contact Center Performance Management
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