Cloud-based call recording and workforce management solutions are helping to transform contact centers. Such solutions enable these organizations to m…
The words automation, collaboration, and digital and unified communications are used a lot in tech and telecom these days. But, what they're really al…
Management must ensure its employees are bringing up surveys as an option and not an obligation.
If you are considering working as an agent in a call center, there are a few job requirements that every potential candidate needs to consider before …
Call center forecasting and scheduling has never been easier and more affordable
Cloud-based workforce management software for more effective scheduling, forecasting and agent adherence.
Call Recording Software Improves Call Center Quality
Get a flexible call monitoring solution with comprehensive VOIP call recording capabilities.
Quality Management for Improved Customer Satisfaction
Monitor customer interactions to consistently deliver great service, improve call center quality and customer satisfaction.
Contact Center Performance Management
Make better and faster decisions through actionable intelligence, and switch from reactive to more proactive call center management.
- Beeline Executives Sherri Hammons and Doug Leeby Receive Staffing 100 Honors from Staffing Industry Analysts
- ClickSoftware to Join SAP at Mobile World Congress to Demo New Predictive Field Service Capabilities
- Virtual Data Room Market - Global Forecast to 2022 - ResearchAndMarkets.com
- Fleet Complete Turbocharges the Global Connected Vehicle Industry with CONNVEX - Connected Vehicle Ecosystem
2/21/2018 3:00:24 PM
2/21/2018 9:00:25 AM
2/21/2018 7:30:06 AM
2/21/2018 3:00:26 AM