Unless the contact center is prepared to meet customers in the omnichannel customer engagement model, it will be a lonely place for customers, and bus…
Email management will need to feature automation solutions for the classification and sorting of incoming emails to the multilingual call center (that…
Workforce management solutions can help streamline operations for busy help desks while facilitating increased efficiencies and productivity.
How can managers ensure quality agent performance each and every time? This is a lot easier said than done, but there are a few steps managers can tak…
Call center forecasting and scheduling has never been easier and more affordable
Cloud-based workforce management software for more effective scheduling, forecasting and agent adherence.
Call Recording Software Improves Call Center Quality
Get a flexible call monitoring solution with comprehensive VOIP call recording capabilities.
Quality Management for Improved Customer Satisfaction
Monitor customer interactions to consistently deliver great service, improve call center quality and customer satisfaction.
Contact Center Performance Management
Make better and faster decisions through actionable intelligence, and switch from reactive to more proactive call center management.
- Insperity Announces Upcoming Retirement of Director Michael Brown
- Agile-1 Announces 2016 Supplier Excellence Award Winners
- AEVI and Tanda Partner to Simplify Workforce Management for Business Owners
- Swift Shift partners with BAYADA Home Health Care to improve the employee experience
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