Salesforce Service Cloud's functionality can be extended further into managing the agent experience with the use of valuable add-ons and widgets that …
Engagement. It seems to be at the heart of everything we do these days, especially in the call center. Employee engagement is so important because it …
Incorporating workforce management into Salesforce Service Cloud can make forecasting easier and more accurate, allowing contact centers to optimize t…
When a customer reaches out to a call center, that's often their first point of contact with a company. Therefore, it's in everyone's best interest fo…
Call center forecasting and scheduling has never been easier and more affordable
Cloud-based workforce management software for more effective scheduling, forecasting and agent adherence.
Call Recording Software Improves Call Center Quality
Get a flexible call monitoring solution with comprehensive VOIP call recording capabilities.
Quality Management for Improved Customer Satisfaction
Monitor customer interactions to consistently deliver great service, improve call center quality and customer satisfaction.
Contact Center Performance Management
Make better and faster decisions through actionable intelligence, and switch from reactive to more proactive call center management.
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