Call center scripts can often appear mundane, robotic, and frankly, impersonal to the consumer on the other end. The monotony of having to repeat the …
Teleopti now offers online WFM Savings and ROI Calculator tools for prospects, partners. The company this month announced the availability of its WFM …
Today, Avaya announced fresh integrations with the Salesforce Service Cloud, contact center solutions and CRM environments to enable a modern, omnicha…
IBM in a recent blog said 85 percent of customer interactions by 2020 will be handled without a human agent.
Call center forecasting and scheduling has never been easier and more affordable
Cloud-based workforce management software for more effective scheduling, forecasting and agent adherence.
Call Recording Software Improves Call Center Quality
Get a flexible call monitoring solution with comprehensive VOIP call recording capabilities.
Quality Management for Improved Customer Satisfaction
Monitor customer interactions to consistently deliver great service, improve call center quality and customer satisfaction.
Contact Center Performance Management
Make better and faster decisions through actionable intelligence, and switch from reactive to more proactive call center management.
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