FEATURED ARTICLES
Workforce management (WFM) software is crucial to creating an environment for success in your call center. Applied appropriately and the results will …
8/17/2018
Most businesses rely on surveys to gauge the opinions and needs of their customers, and many are finding a decline in survey response rates and low re…
8/15/2018
Randstad US unveiled the results of the quarterly Randstad Workmonitor Q2 2018 report, highlighting that 9 in 10 workers prefer a multigenerational wo…
8/8/2018
Speech analytics can make call recording more useful and quality management more impactful.
8/6/2018
It's no secret that industrial industries are being impacted by the aging workforce. In fact, Gartner recently reported this trend as one of the top c…
7/30/2018
Monitoring is key in the contact center. Recording conversations, analyzing and digging into the data to develop best practice for agents is vital to …
7/12/2018
LATEST NEWS
- Coresystems to Deliver Keynote on Transformational Field Service at Field Service Amelia Island Conference
- Workforce Analytics Market - Adoption of Workforce Analytics by Small and Medium-Sized Enterprises
- NIA Limited Partners With Zuper for Workforce Management
8/21/2018 9:00:32 AM
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8/17/2018 1:10:32 AM
