FEATURED ARTICLES
Verint Interaction Recording, which was certified for Microsoft Teams in October, helps companies manage the complexities of compliance.
11/28/2022
MoEngage Inform is a unified messaging infrastructure that enables brands to build and manage multichannel transactional alerts through one API.
11/22/2022
To fill service gaps, contact centers are bringing intelligent automation online to help reduce the pressure on live agents and deliver exceptional cu…
11/16/2022
Simplr launched the EngageNow Suite to transform customer experience organizations into cost-efficient, revenue-generating programs that exceed custom…
11/11/2022
Paris, France-based outsourced call center services and BPO giant Teleperformance has acquired PSG Global Solutions for approximately $300 million.
11/10/2022
Sixty percent of customer service managers predict "the toughest winter yet" as they worry about losing customers in the run up to the holidays.
11/3/2022
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12/1/2022 10:00:35 AM
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11/30/2022 11:30:14 AM
