FEATURED ARTICLES
The future of Intelligent Virtual Assistants (IVAs) is unfolding and holds tremendous promise. But, the path to progress has not been without pitfalls…
3/21/2019
Here are 3 things call centers should focus on now to start improving how they're listening and reacting to customers to drive quality scores.
3/12/2019
Workforce management (WFM) is a collective term for all the processes that a contact center undertakes to ensure it has the right number of representa…
3/11/2019
In the contact center, recruiting and hiring tend to take the lion's share of time and attention. It's easy to forget, therefore, about the importance…
3/6/2019
As contact centers are continually under pressure to improve the customer experience while keeping costs under control, one of the best ways to do so …
3/6/2019
A more holistic, organization-wide approach to data mining an analytics can offset privacy concerns and better benefit companies.
2/27/2019
LATEST NEWS
- Ouster announces significant lidar business milestones, additional $60M funding, adds to board of directors
- The Financial Services Markets, 2019 Targeting Gig Economy Workers - Identify Market Opportunities Related to Alternative Financial Services, Tax Services & Management Tools - ResearchAndMarkets.com
- Astea International Announces Fourth Quarter and Year End 2018 Conference Call
3/25/2019 1:24:47 PM
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