FEATURED ARTICLES
Upstream Works Software Partners announced a new partnership with Aceyus, the two aim to merge actionable data with customer experience management to …
9/16/2019
WFMSG took the wrapping off Release 4.4 of its Community WFM solution. New additions to the platform focused on improving forecasting and schedule opt…
9/13/2019
While we know many technology and solutions providers are building machine learning and artificial intelligence (AI) into their solutions, apps and pl…
9/9/2019
Customer interactions are a bit like icebergs: while there's a small amount of information - usually what goes into the ears of call center agents - v…
9/6/2019
Cloud contact center software provider NICE inContact delivers a cloud customer experience platform that makes better one-on-one experiences possible …
9/6/2019
Job burnout is on the rise and poses a significant threat to the global workforce. AI technologies are increasingly being used to aid contact center e…
8/30/2019
LATEST NEWS
- Vocus Group Chooses Dayforce to Streamline HR Processes and Enhance Employee Experience
- JDA Named a Most Admired Company for the Fourth Year in a Row
- Ceridian Completes Acquisition of Australian Workforce Management Solutions Provider, RITEQ
9/15/2019 5:00:17 PM
9/13/2019 9:02:39 AM
9/13/2019 8:02:10 AM
