FEATURED ARTICLES
Concentrix has announced a new product, its Concentrix Experience Platform (XP), a platform for next generation customer experience management. The go…
10/20/2020
This week, Balto, a provider of Al-powered real-time guidance for contact centers, announced the close of its Series A round of funding, with investme…
10/16/2020
Improving customer engagement capabilities has been a critical focus for businesses, especially during COVID-19, with spikes in calls to contact cente…
10/14/2020
Ever wonder why the volume of automated outbound calls (a/k/a "robocalls") has escalated so fiercely in recent years? One reason is that the technolog…
10/7/2020
Cresta announced the Cresta AI platform integration with Amazon Connect. Amazon Connect users can now access personalized real time coaching via the A…
10/6/2020
To keep self-service experiences frictionless, Zappix has partnered with Hinduja Global Solutions (HGS) to provide intelligent virtual assistant and p…
9/29/2020
LATEST NEWS
- TimeClock Plus Rebrands to TCP to Reflect Expanded Workforce Management Suite
- VNDLY Announces Chief Technology Officer, Promotes Three to Vice President Positions
- Circa Keeps Adding Recognized Industry Experts to Its Leadership Team
10/20/2020 10:03:05 AM
10/20/2020 8:45:26 AM
10/20/2020 8:38:51 AM
