FEATURED ARTICLES
WFM messaging is an ideal way to get the word out about campaign efforts, company updates, and training logistics. Contact center managers can use mes…
9/20/2018
There are a few other things businesses should look for in their WFO solutions. Here's a quick rundown of some of them.
9/11/2018
Interruption in the workplace is having a major negative impact on productivity. That's according to new research by Kronos Inc.'s The Workforce Insti…
9/10/2018
In the contact center, each interaction serves as an opportunity. Business can build a reputation for exceptional customer service, or conversely beco…
9/7/2018
There are things that people who oversee contact centers can do to ensure their workers spend more time helping customers and less time sitting idle.
9/7/2018
[24]7.ai has imbued its virtual agent AIVA with emotional intelligence. That means the solution can now detect, acknowledge, and respond to user emoti…
8/28/2018
LATEST NEWS
- New Freshworks Study Finds Majority of Firms Want to Replace Their SaaS CRM Systems
- Hospitality Payroll and Workforce Management Reimagined Through Merger of CHOICE HR with Fourth
- Lucky Number 13: Kronos Named One of the Best Places to Work in Australia
9/21/2018 10:00:29 AM
9/20/2018 2:58:42 PM
9/20/2018 9:01:38 AM
