FEATURED ARTICLES
If your workforce management leaves a lot to be desired, chances are good you're using an older platform that may not be reflecting today's contact ce…
2/15/2019
At its core, workforce management is about forecasting. It's about predicting the volume of customer contacts (calls, emails, etc.), using those predi…
2/14/2019
Workforce management is for huge companies…right? In small contact centers or support centers, the hairy eyeball of the supervisor should be enough to…
2/7/2019
Establishing communications links between software tools, as well as humans, can help prevent dangerous "team silos" from gaining a foothold in your o…
2/4/2019
Teach your sales and marketing departments to work together, and you'll have more success.
1/31/2019
Most of us love emojis. Those little digital icons that convey love, happiness, anger, sadness, encouragement or revulsion have become integral to our…
1/22/2019
LATEST NEWS
- Clearlake Capital-Backed symplr To Acquire API Healthcare
- Causeway Technologies Acquires Three Companies and Expands Senior Leadership Team to Spark Significant Phase of Growth
- Kronos Announces 2019 KronosLIVE Customer Conference World Tour
2/20/2019 7:00:28 AM
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