FEATURED ARTICLES
The state of Hawaii is launching a new call center to deal with an unprecedented number of unemployment calls and claims during the COVID-19 pandemic.…
9/23/2020
Replicant's platform provides virtual customer service agents that can act on behalf of a company. The idea is to skip the need to put people on hold …
9/17/2020
Communications platform provider Infobip launched "Moments." This new omnichannel customer engagement hub helps brands understand their customers bett…
9/10/2020
With First Insight, businesses can meet the needs of their customers using its Voice of Customer Analytics platform. The enterprise-grade digital prod…
9/8/2020
A new phone scam spreading throughout the U.S. has callers posing as COVID-19 contact tracers to glean personal and financial information from unsuspe…
8/28/2020
AWS CCI has solutions for self-service, live-call analytics and agent assist, and post-call analytics, making it possible for customers to quickly dep…
8/28/2020
LATEST NEWS
- Beeline Receives Key Solution Providers of the 2020s Award
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- VertexOne Adds Additional Utility Expertise to Its Leadership Team
9/23/2020 1:50:44 PM
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