FEATURED ARTICLES
Workforce management software is a strong way to drive performance in the contact center. In customer service, there's no time to rest on laurels, as …
2/22/2019
If your workforce management leaves a lot to be desired, chances are good you're using an older platform that may not be reflecting today's contact ce…
2/15/2019
At its core, workforce management is about forecasting. It's about predicting the volume of customer contacts (calls, emails, etc.), using those predi…
2/14/2019
Workforce management is for huge companies…right? In small contact centers or support centers, the hairy eyeball of the supervisor should be enough to…
2/7/2019
Establishing communications links between software tools, as well as humans, can help prevent dangerous "team silos" from gaining a foothold in your o…
2/4/2019
Teach your sales and marketing departments to work together, and you'll have more success.
1/31/2019
LATEST NEWS
- Bullhorn Delivers Cloud-Based, Integrated Front-to-Back Solution for Enterprise Staffing Companies
- UJET Awarded CUSTOMER Magazine, Workforce Optimization Innovation Award
- DXC FEBRUARY 25th DEADLINE ALERT: Rosen Law Firm Reminds DXC Technology Company Investors of Important Deadline in Securities Class Action Lawsuit - DXC
2/21/2019 9:08:35 AM
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2/20/2019 5:25:26 PM
