FEATURED ARTICLES
Call center agents must be engaged and motivated on the job to successfully engage customers. Call center managers can boost engagement by fostering a…
1/24/2020
There's a huge disconnect in contact centers today. While most of them - better than 90 percent - claim that customer service quality is their number …
1/22/2020
In regard to delivering quality customer care, nothing is more important than consistent quality and always-on communications. When ORGANO - a growing…
1/15/2020
NICE inContact and Zendesk announced a partnership that pairs the Zendesk customer service and engagement suite with the NICE inContact CXone to expan…
1/10/2020
A viral holiday anecdote about excellent customer service at a Chick-fil-A drive-thru should serve as the gold standard for customer engagement, parti…
1/2/2020
While most of us expect Amazon to run like a well-oiled machine during the holiday season - at least from a customer's perspective - even the most org…
1/2/2020
LATEST NEWS
- Artificial Intelligence (AI) in Retail Market to Reach USD 23,426.3 Million by 2026; Rising Awareness About the Advantages of AI in Retail Operations to Propel Growth, says Fortune Business Insights™
- EPAM Wins 2020 BIG Innovation Award For Its TelescopeAI™ Platform
- Workforce Management Platform Ubeya Raises $3.5m to Simplify the Process of Finding, Connecting and Managing Hourly Staff
1/23/2020 10:30:26 AM
1/23/2020 10:02:26 AM
1/23/2020 9:00:36 AM
