FEATURED ARTICLES
Cresta, an AI startup firm focusing on workforce management and productivity increases for contact center workers, has launched with a $21 million fun…
2/25/2020
Innovation is the forefront of success across industries today. Businesses that innovate are winning the race. NICE inContact and its CXone offering, …
2/25/2020
Spok, a healthcare communications provider based in Springfield, VA, is focused on improving care collaboration for clinical teams as they depend more…
2/21/2020
Call center agents must be engaged and motivated on the job to successfully engage customers. Call center managers can boost engagement by fostering a…
1/24/2020
There's a huge disconnect in contact centers today. While most of them - better than 90 percent - claim that customer service quality is their number …
1/22/2020
In regard to delivering quality customer care, nothing is more important than consistent quality and always-on communications. When ORGANO - a growing…
1/15/2020
LATEST NEWS
- CompTIA Cloud+ Certification Recognized by U.S. Department of Defense
- Insperity Enters Salt Lake City
- NICE inContact CXone Wins 2020 BIG Innovation Award
2/26/2020 9:20:25 AM
2/25/2020 9:01:34 AM
2/24/2020 6:31:25 AM
