FEATURED ARTICLES
Danish firm Duka announced the selection U-WFM's Workforce Management in the Cloud offering for its Hinnerup, Denmark contact center.
10/18/2019
Intradiem and Aspect Software announced a co-marketing partnership that brings together robust WFO and real time automation for enterprise contact cen…
10/17/2019
The latest version of Aspect Software's Cloud Contact Centre offering has been announced. With the release of version 19, agents and supervisors are e…
10/11/2019
For many companies, outsourcing contact center services such as customer support to a foreign country makes sense. It saves on labor and allows compan…
10/4/2019
Recently, Vonage unveiled the 2019 Vonage IVR survey, illustrating some highly interesting results. Your IVR may be a big reason you keep losing custo…
9/27/2019
In recent years, companies have put more focus on improving the work conditions in call centers so that agents feel more at ease and enjoy their jobs.…
9/26/2019
LATEST NEWS
- NICE inContact Achieves Highest and Furthest Overall Position for Ability to Execute and Completeness of Vision, Respectively, in Gartner Magic Quadrant for Contact Center as a Service, North America
- QGenda Launches Enhanced Analytics and Reporting Platform
- Independent Research Firm Finds High Interest in Adopting AI Across the Contact Center
10/18/2019 3:42:17 PM
10/18/2019 6:00:28 AM
10/17/2019 6:30:30 AM
