FEATURED ARTICLES
There are a few other things businesses should look for in their WFO solutions. Here's a quick rundown of some of them.
9/11/2018
Interruption in the workplace is having a major negative impact on productivity. That's according to new research by Kronos Inc.'s The Workforce Insti…
9/10/2018
In the contact center, each interaction serves as an opportunity. Business can build a reputation for exceptional customer service, or conversely beco…
9/7/2018
There are things that people who oversee contact centers can do to ensure their workers spend more time helping customers and less time sitting idle.
9/7/2018
[24]7.ai has imbued its virtual agent AIVA with emotional intelligence. That means the solution can now detect, acknowledge, and respond to user emoti…
8/28/2018
Monet Software today announced an integrated offering with Amazon Connect, the online giant's cloud-based contact center service.
8/27/2018
LATEST NEWS
- Trivantis and The Fresh Market Win Bronze in 2018 Brandon Hall Group Awards for Excellence in Learning
- NICE inContact Announces Alliance with General Dynamics Information Technology
- ICMI Announces the Honorees for the Inaugural ICMI Customer Experience Movers & Shakers List
9/18/2018 9:01:30 AM
9/18/2018 6:31:13 AM
9/17/2018 1:00:06 PM
