FEATURED ARTICLES
How to hire, prepare, and continue to improve agent performance and contact center outcomes.
10/18/2018
Workforce management software can allow contact center managers to schedule agents to do a greater variety of tasks. That can serve to keep things mor…
10/17/2018
WFM software available through the cloud makes it fast and easy for remote workers to tap into the contact center resources they need to get the job d…
10/12/2018
Bill Lumbergh showed us what not to do. Here are a few tips on what good managers actually do.
10/4/2018
So what are workforce optimization, workforce management, and analytics? And what are the benefits of such solutions?
10/2/2018
Nest Labs Inc. has alighted on UJET Inc.'s customer service software.
9/28/2018
LATEST NEWS
- Ceridian Announces Winners of the 2018 XOXO Customer Success Awards
- Reputation.com Continues to Build Out its World-Class Executive Team with the Addition of McAfee Veteran Jason Grier as EVP and Chief Customer Officer
- Workforce Institute Radio Explores the Continued Rise of the Gig Economy
10/18/2018 1:00:08 PM
10/18/2018 8:00:47 AM
10/17/2018 9:01:34 AM
