FEATURED ARTICLES
A strategy and a bit of planning can help organizations better manage holiday scheduling and staffing.
12/7/2018
Increased customer service demands at this time of year call for better forecasting, more flexible schedules, and the creation of action plans trigger…
11/29/2018
Organizations should do their best to vet, train, and generally support employees. And when employees fall short of expectations, businesses should co…
11/28/2018
Customer experience is a key driver of loyalty, and lots of things - including employee engagement - contribute to building positive CX.
11/27/2018
Shyft Technologies announced a successful round of funding for it workforce management app. The series A funding totaled $6.5 million led by Madrona V…
11/21/2018
After decades in the shadows, contact centers are emerging as strategic assets and occasionally, market differentiating capabilities.
11/21/2018
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