FEATURED ARTICLES
Verint, also self-proclaimed "The Customer Engagement Company", had the latter confirmed in not one, or two but three customer service evaluations boa…
7/11/2019
The contact center is a complex place today. We have so many channels, so many solutions, so many screens and so many processes, that agents - once cu…
7/10/2019
In the contact center, speech analytics are invaluable. For firms not embracing this future-forward approach the ignorance is certainly not bliss. Let…
7/3/2019
How your agents speak and the words they choose to use when responding to customers needs is directly related to the end result of the call. Upbeat ac…
7/1/2019
This week, Verint was the only vendor to be recognized in two 2019 Gartner Magic Quadrants. Specifically, the customer engagement company earned accol…
6/27/2019
If you made a list of the top 10 most stressful jobs, there's a good chance that call center agent would land on it somewhere, alongside "emergency ro…
6/27/2019
LATEST NEWS
- ServiceMax Survey Underscores the Far-Reaching Impact of Comprehensive Service Execution Management
- JDA Powers Walmart's New Scheduling System
- Avature and Beeline Team up to Empower Total Talent Vision for Employers
7/15/2019 4:00:27 PM
7/15/2019 9:01:09 AM
7/15/2019 9:00:28 AM
