FEATURED ARTICLES
AI conversation automation company Conversica Inc. announced the findings of a new survey titled, "Chatbot Experience: How Satisfied Are Enterprise Bu…
1/31/2023
Capacity acquired Textel to optimize the customer experience by extending an AI-enabled, two-way SMS feature to the Capacity customer base. Capacity i…
1/27/2023
Salesforce recently announced innovations to help retailers grow and optimize advertising sales, gain a single view of transactions across digital and…
1/20/2023
A new study by Forrester Consulting found that respondents' top business goals include a focus on improving the customer experience and that outbound …
1/18/2023
The FBI is stepping up its efforts to stem the scams by appointing a permanent representative at the U.S. embassy in New Delhi.
1/9/2023
Zappix offers visual self-service solutions to improve customer service and engagement experiences.
1/6/2023
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