FEATURED ARTICLES
The Hertfordshire County Council recently announced the selection of Verint's government and public sector portfolio, making the management of governm…
6/20/2019
What is "nesting?" Nesting, sometimes known as the transition stage, is the point at which new call center hires are finished with their classroom tra…
6/18/2019
The use of AI and automation is on the rise in the banking, financial services and insurance sectors. Financial customer service is an ideal fit for a…
6/13/2019
While there are many moving parts to properly managing a workforce, it's the soft skills - the ability to understand and motivate people - that often …
6/13/2019
As older workforce retires and makes way for younger Millennials and Gen Y, even the style in which workforces are being managed is shifting. All of t…
6/7/2019
Most businesses collect and store huge amounts of data as a routine course of action. But often that data sits unanalyzed. A proper WFM solution can p…
6/6/2019
LATEST NEWS
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