FEATURED ARTICLES
If you were to make a list of all your customers' complaints, you'd probably find that a large majority of them are the same few complaints repeatedly…
8/15/2019
Verint Systems has been honored for Workforce Optimization Solution of the Year, and received an honorable mention for Omnichannel Solution for the Ye…
8/15/2019
Salesforce announced a definitive agreement to purchase field service management provider ClickSoftware. Joining a robust platform, ClickSoftware will…
8/8/2019
While "the customer experience" has been on most company's radar for years, if not decades, most companies have had imperfect success when it comes to…
8/6/2019
Automated and AI-based coaching technologies are being integrated into workforce management and contact center solutions to help agents improve their …
8/2/2019
As companies strive to do more with less workforce, workforce management becomes a critical element of operations. Workforce management, deployed prop…
8/1/2019
LATEST NEWS
- Growing Atlanta Startup Announces the Addition of Three Leadership Team Members to Growing Staff After Raising $1 Million to Revolutionize Customer Retention
- Idle Smart Announces Two New Appointments To Board Of Directors
- IntelyCare Continues Significant Momentum in 2019 with New Client Wins and Company Expansion
8/21/2019 9:04:26 AM
8/20/2019 2:02:50 PM
8/20/2019 9:13:01 AM
