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Latest News

  • Avanti Software Hits Canada's 2021 Top 50 Great Places to Work® List
  • 3/5/2021 7:03:31 AM

  • Papaya Global Raises $100 Million in Series C Funding at Over $1 Billion Valuation
  • 3/4/2021 10:00:42 AM

  • Shiftsmart, The Revolutionary Workforce Marketplace, Enhances Leadership Team with Promotions and New Appointments as the Company Positions for Further Expansion
  • 3/3/2021 4:15:53 PM

  • BookJane Partners with Region of Peel to Mobilize Healthcare Workers for COVID-19 Vaccination Clinics
  • 3/3/2021 2:37:33 PM

  • Movista Launches Insights Tool to Deliver 360 Vision to In-Store Execution
  • 3/3/2021 2:13:20 PM

  • PRO Unlimited Unveils February Job Market Trends Report for the Modern Workforce
  • 3/3/2021 9:10:08 AM

  • $50 Million in Early Wages Accessed in 2020 with OnShift Wallet
  • 3/3/2021 8:30:04 AM

  • Replicon Time Intelligence Platform Achieves ISO 27001 Certification, Demonstrates Commitment to Highest Level of Security and Compliance
  • 3/3/2021 8:00:32 AM

  • Ceridian Announces Pricing of Private Offering of Senior Unsecured Convertible Notes
  • 3/3/2021 7:00:02 AM

  • Fleet Complete Proud Supplier for Team Jumbo-Visma
  • 3/3/2021 6:00:26 AM

  • Ahead of February Jobs Report, UKG Workforce Activity Report Shows U.S. Poised for Shift Growth After Weathering Harsh Winter
  • 3/2/2021 3:00:17 PM

  • CUPE NL Calls on Regional Health Authorities to Cancel Kickback Deal With American Multinational
  • 3/2/2021 2:45:09 PM

  • Beeline Turns Decades Of VMS Success Into The World's First Extended Workforce Platform
  • 3/2/2021 10:00:28 AM

  • Global 10,000-Employee Services Provider Selects UKG Pro to Elevate HCM Functionality
  • 3/2/2021 10:00:10 AM

  • Five9 Inference Studio Named a Leader in the 2021 Opus Research Decision Makers' Guide to Enterprise Intelligent Virtual Assistants
  • 3/2/2021 9:04:37 AM

  • Genesys Announces Record-Setting Cloud Business Growth
  • 3/2/2021 8:01:02 AM

  • Mountain Health Network Selects Avaap and The Chartis Group to Implement Infor ERP
  • 3/2/2021 8:01:01 AM

  • TTEC Has Agreed to Acquire Avtex, a CX Technology Leader, Expanding Its Position as the Global Go-To-Partner for Next-Generation End-to-End Digital Customer Experience Solutions
  • 3/1/2021 6:00:27 PM

  • Ceridian Announces Proposed Private Offering of Senior Unsecured Convertible Notes
  • 3/1/2021 4:01:03 PM

  • Ceridian Completes Acquisition of Ascender
  • 3/1/2021 8:00:06 AM

  • SALMON Health and Retirement Chooses Medline and OnShift to Improve Workforce Engagement
  • 2/25/2021 1:56:23 PM

  • TCP Launches Demand-Driven Scheduling Solution Built by Humanity
  • 2/25/2021 10:01:00 AM

  • Attendance on Demand and Clair Partner to Provide Free Wage Advances to Employees
  • 2/25/2021 10:00:31 AM

  • Motus Report Reveals Two-Thirds of Organizations Expect Remote Work Policies to Remain in Place
  • 2/25/2021 9:03:44 AM

  • Inkling Survey Reveals Only 28% of Companies Have the Right Learning and Development Tools to Address Employee Needs
  • 2/25/2021 9:01:51 AM

  • Insperity Declares Quarterly Dividend of $0.40
  • 2/25/2021 9:01:35 AM

  • NICE inContact CXone Recognized by Frost & Sullivan for Contact Center Innovation in Europe, Australia
  • 2/25/2021 6:30:55 AM

  • inConcert Commended by Frost & Sullivan for Enhancing Customer Service with its End-to-End Omnichannel Contact Center Solution
  • 2/24/2021 1:15:21 PM

  • Volker Stevin Canada Implements Advanced Payroll by LOKI Systems, a Workforce Logiq Company, to Support Complex Statutory Requirements and Provide an Integrated Payroll Solution
  • 2/24/2021 12:00:54 PM

  • IntelyCare Hires David Burke as CFO to Drive Business Growth and Momentum; Address Intensifying Staffing Demands in Post-Acute Space
  • 2/24/2021 9:03:16 AM

  • Several Leading Providers Serving Individuals with Disabilities Sign On to Participate in Innovative Transportation Network Pilot Program in Central Ohio
  • 2/24/2021 7:56:25 AM

  • Outdated or Nonexistent Scheduling Software Causes Severe Revenue Losses, Increased Staffing Costs, and Poor Compliance, a New International Report Finds
  • 2/24/2021 6:55:46 AM

  • Skipton Building Society Takes Workforce Management and Employee Engagement to the Cloud with NICE
  • 2/24/2021 6:32:57 AM

  • Five9 Announces Upcoming Conference Participation
  • 2/23/2021 4:05:53 PM

  • Star2Star Receives 2020 CUSTOMER Magazine Workforce Optimization Innovation Award
  • 2/23/2021 9:30:02 AM

  • Bridgit and Skanska USA Building Operations Sign Enterprise Construction Workforce Management Agreement
  • 2/23/2021 8:01:59 AM

  • Knowledge Services Announces FedRAMP Ready Designation
  • 2/22/2021 11:25:23 AM

  • UKG Announces Exceptional First-Quarter Results
  • 2/22/2021 10:01:51 AM

  • ISG to Examine Global Enterprise Application-as-a-Service Market
  • 2/19/2021 9:49:13 AM

  • Noble Systems Provides Inbound and IVR Solutions to Help SPT Improve Independence of Disabled and Elderly Passengers
  • 2/18/2021 10:02:12 AM

  • Crescent Acquisition Corp Announces Stockholder Approval of Extension of Deadline to Complete Business Combination
  • 2/18/2021 9:04:27 AM

  • Launch of Beat the Streets New England Extends Youth Wrestling Engagement to New Communities
  • 2/18/2021 9:03:18 AM

  • Motus CEO Craig Powell Appointed Chairman of Youth Wrestling Organization Beat the Streets New England
  • 2/18/2021 9:02:45 AM

  • TrueBlue Leaders Named to Staffing Industry Analysts' Staffing 100 List
  • 2/18/2021 8:01:30 AM

  • HoduSoft Announced HoduCC's Multi-Level IVR Feature for All Types of Businesses
  • 2/18/2021 5:52:44 AM

  • Realizeit Wins Two Brandon Hall Group Excellence in Technology Awards
  • 2/17/2021 9:38:09 AM

  • WorkForce Software Welcomes Sandra Moran as CMO and Reports Record-Breaking 2020 Revenues
  • 2/17/2021 9:00:44 AM

  • OnSeen Announces Addition of New Artificial Intelligence Service to its LiveClaims Solution to Streamline and Accelerate the Claims Management Process for P&C Insurers
  • 2/17/2021 7:57:26 AM

  • Rakuten Communications Lauded by Frost & Sullivan for Enhancing the Customer Experience with Its Versatile and Integrable Rakuten Connect Storm Platform
  • 2/16/2021 11:13:38 PM

  • EyeLock is Proud to Announce a Distribution Partnership with IrisScanners, Ltd. of India
  • 2/16/2021 9:00:51 AM

  • PRO Unlimited Unveils New Diversity and Inclusion Platform PRO Unites Strengthened by Stanford University Research
  • 2/16/2021 9:00:41 AM

  • Contact Center Software Market to Reach $72.04 Bn, Globally, by 2027 at 18.9% CAGR: Allied Market Research
  • 2/16/2021 8:40:25 AM

  • New Research Shows Only Half of Organizations Worldwide Say They Are Well Prepared to Support Customer Engagement in the COVID Era and Beyond
  • 2/16/2021 8:30:57 AM

  • symplr Closes Its Acquisition Of Phynd
  • 2/16/2021 7:00:39 AM

  • Butte Energy Inc. to be renamed Genesis Mining Technologies Corp.
  • 2/12/2021 12:27:38 PM

  • SEMA Precast Selects Advanced Payroll by LOKI Systems, a Workforce Logiq Company, to Handle Complex Payroll Processing Requirements of Union Employees, Multi-State Projects
  • 2/11/2021 12:00:29 PM

  • PRO Unlimited Further Expands its Modern Workforce Global Footprint with Acquisition of Managed Services Provider Brainnet Group
  • 2/11/2021 9:01:15 AM

  • Ellucian Partners with NEOED to Offer Customers Enhanced Talent Management Solutions
  • 2/10/2021 11:00:37 AM

  • Fusion BPO Selects NICE Workforce Management in the Cloud to Drive Efficiency Gains and Boost Customer as well as Employee Engagement
  • 2/10/2021 6:32:14 AM

  • Qstream Awarded Twice by Brandon Hall Group for Excellence in Technology
  • 2/9/2021 11:00:40 AM

  • Concealed Weapon Detection Market Records Stellar Growth As Public Security Becomes Priority
  • 2/9/2021 9:15:20 AM

  • Survey: As Employee Experience Rises to the Top of the Business Agenda, The Majority of HR Leaders Plan to Switch their HCM Vendor in Favor of Consolidated HR Tech
  • 2/9/2021 8:55:25 AM

  • SavaSeniorCare Expands Partnership with OnShift to Improve Employee Experience
  • 2/9/2021 7:30:02 AM

  • Something to YAPP about--Movista launches all-in-one communications app for field teams and frontline workers
  • 2/8/2021 9:00:39 AM

  • Free Video Chat Tool Helps Local Businesses Survive Lockdown
  • 2/8/2021 8:00:30 AM

  • PPT Solutions Wins Stevie Awards® for Call Center Consulting Practice of the Year and Customer Service Solutions Technology Partner of the Year
  • 2/5/2021 10:00:29 AM

  • Vantagepoint AI Publishes Weekly Stock Study To Demonstrate the Power of Artificial Intelligence
  • 2/5/2021 8:00:37 AM

  • Mazars Expands Leadership of Microsoft Partnership Through Addition of Ivan Cole as Systems Integration Chief Technology Leader
  • 2/4/2021 1:21:36 PM

  • Leading UK Retailer Halfords Expands 8x8 Cloud Contact Centre and Communications Deployment to Enhance Digital Transformation Efforts
  • 2/4/2021 9:06:48 AM

  • Nucleus Research Study Highlights 400% ROI Within Three Months for Healthcare Claims Management with Transition to RingCentral's Cloud Communications and Contact Center Solutions
  • 2/4/2021 9:03:51 AM

  • GetSwift Provides Update on NEO Stock Exchange Listing
  • 2/4/2021 8:30:47 AM

  • iWorkGlobal Wins a Silver Stevie Award for Customer Service Department of the Year and a Bronze Stevie Award for Sales Growth Achievement of the Year in the 2021 Stevie Awards for Sales & Customer Service
  • 2/4/2021 8:00:44 AM

  • Online Smartphone and Tablet Games Market to Reach $149.93 Bn, Globally, by 2027 at 21.8% CAGR: Allied Market Research
  • 2/4/2021 8:00:32 AM

  • BigChange raises over £75 Million from Great Hill Partners
  • 2/4/2021 2:01:10 AM

  • Featuring Top 5 Vendors in the Global Corporate Training Market Report | Competitive Landscape and Key Product Offerings | Technavio
  • 2/3/2021 1:33:13 PM

  • Five9 Releases New Workforce Optimization Integrations and Enhanced User Experience
  • 2/3/2021 9:01:16 AM

  • 2020 wake-up call: US business leaders take bold action to recover from pandemic and accelerate growth with digital transformation
  • 2/3/2021 8:45:28 AM

  • Fleet Complete's 2021 Outlook Report Reveals Key Insights Into Shifting Telematics Industry
  • 2/3/2021 8:15:24 AM

  • Humana Reports Fourth Quarter 2020 Financial Results; Provides Full Year 2021 Financial Guidance
  • 2/3/2021 6:30:25 AM

  • More Than 1,100 Deployments of Procurement Solutions From SAP in 2020 Help Companies Transform Spend Management and Drive Sustainable Business
  • 2/2/2021 8:00:28 AM

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Cloud vs. Premise vs. Hosted: Differences, IT Costs and Benefits

The Ultimate Guide to Contact Center Shrinkage

Contact Center Forecasting and Scheduling Best Practices

7 Tips for More Effective Contact Center Scheduling


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  • More accurate forecasting of call volumes and agent workloads with Monet WFM
  • How to create more efficient call center schedules with Monet WFM

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