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Latest News

  • AUGMENTED WORLD EXPO REVEALS 2025 AUGGIE AWARD WINNERS, BEST IN SHOW AND XR LEGENDS
  • 6/12/2025 8:24:54 PM

  • Karooooo Ltd. Announces Pricing of Secondary Public Offering of Ordinary Shares
  • 6/12/2025 7:16:13 AM

  • UKG Wins Global Payroll Industry's Top Honor for Second Straight Year
  • 6/11/2025 1:00:10 PM

  • Calabrio Redefines Performance Management with New Solution at CCW Las Vegas 2025
  • 6/11/2025 10:44:07 AM

  • Talkdesk shatters outdated customer experience paradigm with launch of Customer Experience Automation platform
  • 6/11/2025 9:30:03 AM

  • Udemy Bolsters Leadership Team with Appointment of New Chief Technology Officer to Accelerate Product Roadmap and Technology Innovation
  • 6/11/2025 9:20:14 AM

  • Papaya Global and Deltek-Replicon Partner to Deliver a Comprehensive Global Workforce Payments and Compliance Solution
  • 6/11/2025 9:00:43 AM

  • BurstIQ Joins the AWS Partner Network to Bring AI-Ready Data Management Solutions to Cloud Customers
  • 6/11/2025 8:58:25 AM

  • The Toro Company Releases 2024 Sustainability Impact Report
  • 6/11/2025 8:32:15 AM

  • PowerGEM Acquires Marquette Energy Analytics (MEA)
  • 6/10/2025 11:35:08 AM

  • Remote Expands Platform With HRIS Built to Power Global Teams From Hire to Retire
  • 6/10/2025 9:06:00 AM

  • ARCOS Announces New Strategic Growth Investment from Bain Capital
  • 6/10/2025 9:00:43 AM

  • Restaurant365 Presents: Behind the Numbers Spotlights Restaurant Leadership & Success
  • 6/10/2025 8:59:25 AM

  • Verint Wins Six TrustRadius 'Top Rated' Awards Based on Customer Reviews
  • 6/10/2025 8:27:09 AM

  • 62% of enterprises are turning to talent platforms: new report highlights how open talent is reshaping workforce strategy
  • 6/10/2025 7:05:26 AM

  • State Employees' Credit Union Transforms Member Experiences, Surpassing CSAT Goals in Just 6 Months with NiCE CXone Mpower
  • 6/9/2025 8:04:36 AM

  • TrueBlue Recognized for MSP Leadership by HRO Today on 2025 Baker's Dozen
  • 6/9/2025 8:01:01 AM

  • TCN Showcases Advanced Business Intelligence Features, Revolutionizing Contact Center Analytics
  • 6/9/2025 7:00:29 AM

  • YXT.com's AI Learning Platform Deployed by Siemens for Digital Workforce Transformation
  • 6/9/2025 6:00:02 AM

  • TCN Showcases Advanced Business Intelligence Features, Revolutionising Contact Centre Analytics
  • 6/9/2025 2:01:09 AM

  • ServicePower Acquires PlusOne Solutions to Deliver Unparalleled Field Service Management and Contractor Compliance Solutions for over 79,000 Home Services Providers
  • 6/6/2025 12:17:07 PM

  • HireRight Releases 2025 Global Benchmark Report
  • 6/5/2025 12:24:07 PM

  • Talkdesk achieves full FedRAMP authorization for CX Cloud Government Edition
  • 6/5/2025 11:57:48 AM

  • City of Detroit Accelerates Digital Transformation with UKG, Driving Data-Driven Outcomes and Increased Productivity
  • 6/5/2025 9:07:28 AM

  • TrueBlue Recognized by Forbes for Temporary Staffing Excellence Based on Evaluation from Buyers and Workers
  • 6/5/2025 8:01:39 AM

  • Legion's 2025 State of the North American Hourly Workforce Report: Employers Must Correct Efficiency Drains Amid Economic Uncertainty
  • 6/4/2025 10:00:45 AM

  • Kimedics Appoints Greg Gossett as President to Scale Clinician-First Workforce Management Software
  • 6/4/2025 9:01:16 AM

  • SUCCESSKPI WINS PEOPLE'S CHOICE STEVIE® AWARD FOR INVISIBLE AI IN 2025 AMERICAN BUSINESS AWARDS®
  • 6/4/2025 9:01:13 AM

  • Deloitte Launches Comprehensive Extended Workforce Solutions to Transform Contingent Talent Management
  • 6/4/2025 9:01:09 AM

  • BCforward Deepens AI Capabilities with a Major Strategic Investment in Stellar
  • 6/3/2025 2:00:08 PM

  • Schneider Electric, Siemens AG, and GE Vernova Take Top Spots in ABI Research's Energy Grid Digitalization Technologies Competitive Ranking
  • 6/3/2025 11:06:27 AM

  • Deel Surpasses $1 Billion Run Rate, Signaling a New Era in Global HR
  • 6/3/2025 4:30:11 AM

  • UKG Acquires Shiftboard, a Leading Energy and Manufacturing Employee Scheduling Solutions Provider
  • 6/2/2025 3:00:14 PM

  • EDS Service Solutions Named a 2025 Georgia Fast 40 Honoree by ACG Atlanta for Third Year in a Row
  • 5/30/2025 5:13:08 PM

  • Convergint Partners with Ivalua and Deloitte to Automate Direct Procurement Processes
  • 5/29/2025 9:00:40 AM

  • Fetch Delivers New Valet Trash Amenity for the Apartment Industry
  • 5/28/2025 3:30:29 PM

  • Staffency, a TotalMed Company, Announces Merger with SimpliFi to Enhance Workforce Solutions
  • 5/28/2025 2:45:46 PM

  • National Utility Vegetation Management Provider Saves $500,000 in One Year by Reducing Employee Turnover, Improving Productivity with UKG
  • 5/28/2025 9:00:42 AM

  • Helios Earns SOC2 Type II Certification, Strengthening Global Data Security Standards
  • 5/28/2025 8:32:25 AM

  • TrueBlue's PeopleScout Wins 2025 American Business Award for Affinix® Talent Technology
  • 5/28/2025 8:07:50 AM

  • Build the Business Case for Change at Work: Join the UKG HR and Payroll eSymposium on June 11
  • 5/27/2025 3:42:11 PM

  • Ascentium Expands Network of Local Expertise Across Asia, Launching Centre of Excellence in Malaysia
  • 5/27/2025 2:01:13 AM

  • Global Contact Center Solution TCN Secures New Client and Referral Partner in Romania
  • 5/26/2025 2:01:14 AM

  • Jabra launches Engage AI Complete, the human-focused AI software for call centers
  • 5/22/2025 8:00:07 AM

  • Workday Named a Leader in 2025 Gartner® Magic Quadrant™ for Cloud-Based ERP for U.S. Local Government
  • 5/21/2025 12:32:21 PM

  • Trackforce and Scylla Partner to Connect AI Detection, Guard Dispatch & Incident Resolution
  • 5/21/2025 9:08:58 AM

  • UKG Named a Leader in Workforce Management Report for Sixth Consecutive Year
  • 5/21/2025 9:05:26 AM

  • Check Strengthens Market Leadership as Demand for Embedded Payroll Accelerates
  • 5/21/2025 8:04:39 AM

  • Wages Earned, Wages Paid: Embedded Fintech Clair Raises Over $23M in Series B to Continue its Mission to Provide Secure, Simple Earned Wage Access
  • 5/21/2025 8:04:36 AM

  • Rimini Street Launches Rimini Manage™ for Dayforce
  • 5/20/2025 9:07:51 AM

  • Easy Metrics and Connors Group Announce Strategic Partnership to Drive Enhanced Warehouse Performance Management for 3PLs and Retail
  • 5/20/2025 9:05:02 AM

  • isolved Launches Tailored Restaurant Solutions to Reduce Turnover, Ensure Compliance and Improve Guest Experience
  • 5/20/2025 9:00:33 AM

  • Accenture and SAP Join Forces to Help Companies Enable Connected Intelligence Across the Enterprise to Drive Speed and Agility in the AI Era
  • 5/20/2025 8:29:09 AM

  • Prolucent Appoints Staci Roberts as Chief Executive Officer to Lead Next Chapter of Growth
  • 5/19/2025 9:03:32 AM

  • Strada and Nayya enter agreement to accelerate the future of employee benefits
  • 5/19/2025 8:00:38 AM

  • TCN Enhances Workforce Management Offering With AI-Powered Features
  • 5/19/2025 2:01:17 AM

  • ComPsych Unveils Refreshed Brand Dedicated to Igniting Human Potential in Workplaces Worldwide
  • 5/15/2025 10:01:15 AM

  • Karly Rowe Appointed as President of Inovalon's Provider Business Unit
  • 5/15/2025 8:01:25 AM

  • Strada report reveals surge in AI adoption and data-driven HR decisions fueled by HCM transformation
  • 5/14/2025 10:00:26 AM

  • Avance Clinical Honored with Frost & Sullivan's 2025 Global Customer Value Leadership Award for Transformative Biotech CRO Services
  • 5/14/2025 1:00:26 AM

  • The 2025 Healthcare Workforce Management Report Provides New Data and Insights on Improving Retention and Increasing Operational Excellence
  • 5/13/2025 2:29:44 PM

  • TrueBlue Board of Directors Unanimously Rejects Unsolicited Proposal from HireQuest
  • 5/13/2025 9:56:08 AM

  • Argano Acquires Attentis Consulting, Advancing 2025 Growth Strategy
  • 5/13/2025 9:30:15 AM

  • Restaurant365 to Showcase Restaurant Management Innovations at 2025 NRA Show
  • 5/13/2025 9:01:05 AM

  • Tanium AEM for ServiceNow Accelerates IT Journey for Global Human Capital Management Leader UKG
  • 5/8/2025 11:00:44 AM

  • The UKG One View Solution Delivers Access to Real-time Data, AI Validation, and Instant Payroll Reporting to Customers
  • 5/8/2025 9:05:48 AM

  • Diatonic Healthcare Announces Majority Growth Investment in Quantix
  • 5/8/2025 8:23:25 AM

  • SourceNow Unveils Sage AI - The First and Most Powerful AI Agent Built Inside a VMS Platform
  • 5/7/2025 6:22:07 PM

  • Helios Expands Platform Experience with Veremark Integration to Simplify Workforce Verification and Local Compliance for Companies with Global Teams
  • 5/7/2025 8:31:25 AM

  • WorkForce Software Awards Partners and Customers for Their Excellence and Advancements in Workforce Management at the Fourteenth Annual VISION 2025 Conference
  • 5/7/2025 8:30:30 AM

  • GlobalTech and Talina AI Initiate Collaboration to Innovate AI-Driven Global Talent Acquisition
  • 5/7/2025 8:00:07 AM

  • IRIS Expands HR Marketplace to Help Customers Unlock Employee Potential and Improve Retention
  • 5/7/2025 3:00:29 AM

  • ServiceNow and UKG Collaborate to Supercharge Employee Productivity and Efficiency With Agentic AI
  • 5/6/2025 1:05:15 PM

  • PaceZero Capital Partners provides Findd with a US$3 million Credit Facility to Support Expansion
  • 5/6/2025 11:05:27 AM

  • Argano Acquires Microsoft Partner Real Dynamics
  • 5/6/2025 9:30:56 AM

  • TELUS wins prestigious Mercure for AI-driven productivity enhancement
  • 5/6/2025 9:00:32 AM

  • Orange County Picks Oracle's AI-powered Cloud Applications
  • 5/6/2025 8:00:52 AM

  • TEI Study Reveals Significant 330% ROI for Organizations Using isolved People Cloud™
  • 5/5/2025 9:00:30 AM

  • Italian-based Skillvue raises $6.3M to transform how companies discover and develop hidden talent
  • 5/5/2025 9:00:03 AM

  • TCN's AI-Enhanced Workforce Optimization Drives Improved Contact Center Performance
  • 5/5/2025 6:00:31 AM

  • TCN's AI-Enhanced Workforce Optimisation Drives Improved Contact Centre Performance
  • 5/5/2025 2:00:29 AM

  • SIMPPLE Ltd. Regains Compliance with Nasdaq's Minimum Bid Price Requirement
  • 5/2/2025 9:00:03 AM

  • The Brydon Group Announces Strategic Investment in TestAssure with Appointment of Adam Dufner as CEO
  • 5/1/2025 9:09:07 AM

  • Calabrio Names Frank Ciccone CRO as the Company Accelerates Growth and Customer Experience Innovations
  • 5/1/2025 8:30:28 AM

  • Lumber Acquires BuilderFax to Revolutionize Construction Workforce Credential Management and Empower Skilled Craft Professionals
  • 5/1/2025 8:00:38 AM

  • AMCS Acquires Selected Interventions, Strengthening Municipal Resource & Recycling Solutions Worldwide
  • 5/1/2025 5:02:15 AM

  • Hallmark Health Expands Executive Leadership Team with Appointment of Chief Revenue Officer and Chief Financial Officer
  • 4/30/2025 8:30:20 AM

  • Global Trade Policy Changes Leave U.S. Frontline Workers Nervous, Angry, and Stressed Out
  • 4/29/2025 10:07:44 AM

  • Legion WFM Platform Supports KinderCare with Enhanced Workforce Scheduling
  • 4/29/2025 10:03:31 AM

  • Carahsoft Accelerates Public Sector Customer Experience and Engagement Innovations with Participation in Top 10 CX Events for Government in 2025
  • 4/29/2025 10:00:02 AM

  • Argano Launches Transformational Acquisition Program to Accelerate Growth
  • 4/29/2025 9:44:23 AM

  • TeamOhana Increases Total Funding to $11.5 Million to Launch AI Agents for Workforce Planning
  • 4/29/2025 9:01:10 AM

  • ibex AI Solutions Win 2025 Product of the Year Awards from CUSTOMER Magazine
  • 4/29/2025 9:00:03 AM

  • UKG Workforce Activity Report: April Labor Market Shows Small Cracks
  • 4/29/2025 8:21:43 AM

  • Prodoscore Issues Q1 2025 Productivity Pulse Report, Revealing the Most Productive Industries, Job Roles and Departments Across the U.S.
  • 4/29/2025 8:01:05 AM

  • Avathon Capital Acquires OculusIT, a Leading Provider of Mission-Critical IT Services to Higher Education, from ElevenX Capital
  • 4/28/2025 12:43:30 PM

  • White-Labeled Field Force Management Products Retired as StreetSmart Moves to Direct-Only Access
  • 4/24/2025 1:34:21 PM

  • Payroll Integrations and UKG Partner to Automate Payroll and Benefits Administration
  • 4/24/2025 9:21:54 AM

  • UKG Launches AI Hub on UKG Marketplace
  • 4/24/2025 9:14:20 AM

  • WorkForce Software Announces Fourteenth Annual VISION Conference as Employers Continue to Increase HR Technology Investments for their Global Workforces in 2025
  • 4/24/2025 9:00:59 AM

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The Ultimate Guide to Contact Center Shrinkage

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