SOUTH SAN FRANCISCO, Calif., June 25, 2020 /PRNewswire/ -- Hurtigruten, a Norwegian-based travel company, uses contact center software partner, Bright Pattern, to move all of its brick-and-mortar contact center agents to home offices amid the COVID-19 pandemic to ensure the safety of its employees while maintaining excellent customer service. Bright Pattern has helped global companies during the pandemic by deploying AI to triage recent upticks in call/interaction volume experienced by the travel industry and by providing a 100% virtual platform allowing customers to seamlessly transition to remote teams.
"When our current customer, Hurtigruten, came to us to aid their transition to a completely remote workforce, we were happy to help," said Michael McCloskey, CEO of Bright Pattern. "Bright Pattern has helped many of our customers make the transition to the cloud with remote teams including one of the largest banks in the US, numerous BPOs providing support to Fortune 500 companies and luxury brands, and international COVID-19 contact tracing teams in the United Kingdom and South Korea."
"With our help, Hurtigruten was able to move to a completely remote workforce in just a few weeks," continued McCloskey. "Because their agents were already trained on the Bright Pattern platform, the transition was swift and the Hurtigruten team is confident that if they need to add new agents during the pandemic, they can do so remotely with minimal training due to the ease of use of the Bright Pattern platform."
The COVID-19 pandemic has affected lives and company's around the world, and the call center industry is no exception. Bright Pattern solutions can be used remotely, where work from home agents can seamlessly supplement companies current workforce to provide a personalized and effortless experience to your customers virtually.
Bright Pattern Virtual Call CenterBright Pattern's cloud-based virtual call center solution for remote agents delivers all of the benefits of a traditional contact center solution while providing the additional benefits of the flexibility gained through the use of remote workers. Our virtual contact center software solution allows your organization to "flex" during peak or low times, recruit talent from any geography, and delivera complete omnichannel customer experience. In addition, Bright Pattern provides a powerful omnichannel quality management solution that allows you to score 100% of all customer interactions and manage agent performance to better manage remote workers. This combination of advanced omnichannel virtual contact center software with embedded quality management makes Bright Pattern the clear choice for delivering the best customer and agent experience.
Bright Pattern Cloud Contact Center Features:
If you are experiencing a spike in calls as a result of the outbreak or need to deploy a remote workforce, Bright Pattern is prepared to deliver consultations and cloud services to existing and new customers. Please contact us at email@example.com, call 925-548-0532, or request a demo.
About Bright PatternBright Pattern provides the simplest and most powerful AI-powered omnichannel contact center for innovative midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform with embedded AI that can be deployed quickly and nimbly by business users—without costly professional services. Bright Pattern allows companies to offer an effortless and personal customer experience across channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also allows companies to measure and act on every interaction on every channel via embedded AI omnichannel quality management. The company was founded by a team of industry veterans who pioneered the leading contact center solutions and today are delivering architecture for the future with an advanced cloud-first approach. Bright Pattern's cloud contact center solution is used globally in over 26 countries and 12 languages.
About HurtigrutenHurtigruten is the world leader in exploration travel. As the largest cruise operator in polar waters, and with over 126 years of know-how, they offer immersive experiences to some of the world's most pristine and remote destinations, including Antarctica, Alaska, Arctic Canada and the Northwest Passage, Greenland, Iceland, Norway, Svalbard, and more. Hurtigruten's fleet consists of 14 expedition ships, custom built for adventure travel. In addition, two new groundbreaking ships will be delivered: MS Fridtjof Nansen in 2020, and a second new build in 2021. These will be the most advanced and environmentally friendly expedition vessels at sea, as well as the world's first hybrid electric-powered cruise ships, following the launch of MS Roald Amundsen in 2019. Hurtigruten is an industry leader in sustainability, with a deep commitment to improving the marine environments they call home.
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