Workforce Management Community
  • Home
  • latest content   
    • Featured Articles
    • Latest News
  • Resources   
    • E-Book: The Benefits of Workforce Management Explained to My Boss
    • Infographic: The Convenience, Cost Savings And Customer Service Benefits of Cloud-based Workforce Management
    • Infographic: Forecasting Trends In The Contact Center
  • Contact Us
  • RSS Feeds
  • Home
  • Featured Articles
  • Latest News
  • Resources   
    • E-Book: The Benefits of Workforce Management Explained to My Boss
    • Infographic: The Convenience, Cost Savings And Customer Service Benefits of Cloud-based Workforce Management
    • Infographic: Forecasting Trends In The Contact Center
  • Contact Us
  • RSS Feeds

LATEST NEWS


TMCNet:  Milsoft Expands Its Relationship with SugarCRM to Deliver on Customer Experience for Utilities

[January 12, 2021]

Milsoft Expands Its Relationship with SugarCRM to Deliver on Customer Experience for Utilities

SugarCRM (News - Alert) Inc., the innovator of time-aware CX, today announced that Milsoft Utility Solutions, a utility software solution provider to more than 1,100 utilities, consultants, universities, and research labs, is expanding its relationship with Sugar to leverage a unified CRM and Service platform to better serve customer needs.

Based in Abilene, Texas with facilities in Florida and Missouri, Milsoft develops, sells and supports an industry-leading Engineering and Operations (E&O) System for electric utility planning, analysis, operations and management, as well as popular software for Interactive Voice Recognition (IVR), Customer Information and Workforce Management systems for the broader municipal and service markets. The Milsoft E&O System enables electric utilities to achieve optimum economy, efficiency, productivity, reliability, safety and customer service and features a suite of seamlessly integrated software solutions with central operations data and workflow management.

"As utilities adapt to ever changing environmental and market conditions, Milsoft also is constantly calibrating its customer experience and capabilities to meet our ustomers' needs" said Adam Turner, CEO of Business Operations, Milsoft. "With our continued growth, Milsoft is committed to maintaining the highest level of customer-centric services for utilities and our long-time partner SugarCRM helps us deliver on that promise."




Milsoft customers have complex planning and strategy needs. Milsoft benefits from Sugar's unified solutions that bring its sales and customer success teams together while enabling everyone to stay aligned on projects and deliverables that contribute to delivering the ultimate customer experience.

"Milsoft's relentless pursuit in delivering for their customers is what exceptional customer experiences are all about," said Jason Rushforth, SVP and General Manager, Americas for SugarCRM. "Sugar is thrilled to power the CRM and service solutions that help Milsoft foster relationships with their new and existing customers."

More information on Sugar Sell, Sugar Market and Sugar Serve is available here >>>.

About SugarCRM

SugarCRM's time-aware sales, marketing and service software helps companies deliver a high-definition (HD-CX) customer experience. For mid-market companies and anyone that wants a CX-driven platform, Sugar gives teams the time-aware customer data they need to achieve a clear view of the customer and reach new levels of business performance, predictability, and increase customer lifetime value.

More than 4,500 customers in over 120 countries rely on SugarCRM. Based in Silicon Valley, SugarCRM is backed by Accel-KKR.

View source version on businesswire.com: https://www.businesswire.com/news/home/20210112005018/en/


[ Back To Workforce Management Homepage ]

HOME

CALL FOR CONTENT




Cloud vs. Premise vs. Hosted: Differences, IT Costs and Benefits

The Ultimate Guide to Contact Center Shrinkage

Contact Center Forecasting and Scheduling Best Practices

7 Tips for More Effective Contact Center Scheduling


Case Studies

  •  Success Story: The Human Services Agency of San Francisco
  •   Success Story: Club Med
  •  Success Story: GECU Credit Union

DEMOS

  • How to monitor schedule adherence in real-time with Monet WFM
  • More accurate forecasting of call volumes and agent workloads with Monet WFM
  • How to create more efficient call center schedules with Monet WFM

Follow Us

QUICK LINKS

  • HOME
  • FEATURED ARTICLES
  • LATEST NEWS
  • CONTACT US
  • CALL CENTER MANAGEMENT
  • CALL CENTER SCHEDULING

WORKFORCE MANAGEMENT

Cloud-based Workforce Management (WFM) software from Monet Software helps call centers streamline forecasting, scheduling and agent adherence, resulting in improved service levels and better cost management.

Powered By Technology Marketing Corp. © 2020 Copyright. Ph: (800)-243-6002 (203)-852-6800 Fx: (203)-853-2845 | Contact TMC