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TMCNet: Physicians Immediate Care Selects Noble Contact Center Technology to Improve Patient Service

[December 02, 2020]

Physicians Immediate Care Selects Noble Contact Center Technology to Improve Patient Service

Noble Systems Corporation, a global leader in omnichannel contact center technology solutions, is pleased to announce that Physicians Immediate Care has chosen the Noble® Contact Center Suite to help provide remarkable care to its patients.




Physicians Immediate Care, also known as Physicians Urgent Care, is a Midwest leader in urgent care and occupational health services with over 40 locations in Illinois, Indiana, and Wisconsin. No appointments are required, and most clinics are open seven days a week, up to 12 hours a day, to treat non-life threatening illnesses and injuries. The clinics are committed to building healthy communities through quality, caring service.

The healthcare provider selected a blended system in Noble Contact Center to manage inbound and outbound contacts and appointment setting for its growing network of clinic locations. Advanced management and reporting tools will give them more effective control of programs and better use of resources. The Noble Composer Agent Desktop helps automate processes and tasks so that agents can handle calls and requests more efficiently. Noble IVR with self-service and automated callbacks lets patients get answers more quickly and reduces hold times. Omnichannel services give the clinics the ability to expand their use of non-voice channels, such as email, SMS and web chat, to meet consumers’ changing needs.

Todd Vang, President and COO at Physicians Immediate Care, said, “Our core values guide us every day to provide remarkable care to our patients, when and where they need it. As we grow, we needed a more robust system to manage our appointments and referrals. That need was made even greater with the Covid-19 crisis, as our call volumes spiked. With the Noble contact center technology and the support of their team’s knowledge, we’ll have the tools to take back control and manage our operations more effectively and provide better service for our communities.” Chris Hodges, SVP sales and marketing of Noble Systems, said, “Today’s consumers demand responsive service and are more likely than ever before to change providers after just one bad experience. Therefore, it’s critical that companies have the right tools in place to deliver a great experience each and every time. Noble Systems is excited to work with Physicians Immediate Care and to provide not only our advanced customer contact technologies, but also our know-how from over three decades of experience, to help them meet their business goals.” About Noble Systems Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Contact Center, Workforce Engagement, Analytics, and Gamification technologies. Tens of thousands of agents at client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of inbound, outbound, and omnichannel contact processing, strategy planning, resource management, and compliance tools for companies of all sizes. Our premise, cloud, and innovative premise/cloud hybrid platforms include ACD, predictive dialing, blended processing, recording and monitoring, IVR, messaging, interaction analytics, robotic process automation and decisioning, workforce management, and gamification. With a portfolio of more than 210 patents and growing, Noble leads the way in pioneering solutions for the contact center market. For more information, contact Lee Allum at 1.888.8NOBLE8 or visit www.noblesystems.com.

About Physicians Immediate Care Physicians Immediate Care, also known as Physicians Urgent Care, is the Midwest leader in urgent care and occupational health services with over 40 locations in Illinois, Indiana, and Wisconsin. For more than 30 years, the company has provided affordable, convenient medical care to millions of patients. Physicians Immediate Care is dedicated to building healthy communities and reducing emergency room utilization by providing remarkable care you can count on, when and where you need it. Through its network of urgent care clinics (over half of which are partnered with health systems), the company is fully equipped to provide x-rays, lab testing, medical exams, minor procedures, and treatments for non-life-threatening illnesses and injuries. Its clinics offer convenient hours and accept patients who walk-in or self-schedule same-day appointments through its Urgent Care Pass application. For locations and services, go to visitphysicians.com.

CONTACT: Physicians Immediate Care: Todd Vang, 847.232.6718, tvang@visitphysicians.com

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