TMCnet News
Red Box Honoured at 2019 CUSTOMER Magazine Product of the Year AwardsLONDON, 28th March 2019 — Red Box, the leading platform for voice, announced today that TMC, a global, integrated media company, has named its Voice Data Controller Application as a 2019 CUSTOMER Product of the Year Award winner. The Lightning ready application enables organisations to import into Salesforce® the audio and accurate transcripts of calls captured from over 55 UC and telephony platforms, legacy and new. This includes PBX, UC, trading and call centre solutions as well as radio, mobile and meetings, ensuring complete visibility of customer interactions from across the business. Featured on the Salesforce? AppExchange™, Voice Data Controller can be leveraged by organisations to enhance KYC strategies, drive process efficiencies, support and track compliance, as well as increase productivity and the accuracy of sales forecasting. Voice Data Controller enables customers to: - Align calls and transcribed meeting notes to Salesforce® contacts, accounts and leads - Search for keywords in transcripts - Replay audio at the click of a button directly with Salesforce® - Analyse calls using rich metadata fields and native Salesforce® reports and dashboards Richard Stevenson, CEO of Red Box commented on the award, saying: “It’s great to see one of our partnerships and integrations being recognised by the likes of TMC and CUSTOMER Magazine. The Voice Data Controller is a great example of how Red Box, as an open platform, enables organisations to capture, secure and unlock valuable voice data sets, in this case by consolidating customer voice data within the Salesforce® platform in order for it to be leveraged by call agents, sales managers and compliance teams alike. I’m really proud of the Red Box team!” The 2019 CUSTOMER Product of the Year Award recognises vendors that are advancing the call centre, CRM and teleservices industries one solution at a time. The award highlights products which enable their clients to meet and exceed the expectations of their customers. “On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honour Red Box with a 2019 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Its Voice Data Controller solution has proven deserving of this elite status and I look forward to continued innovation from Red Box in 2019 and beyond.” The 21st Annual Products of the Year Award winners will be published in CUSTOMER magazine online and on TMCnet. -ENDS- About Red Box Red Box is the leading dedicated voice specialist, empowering organisations to capture, secure and unlock the value of enterprise wide voice. With the most open and connected platform, we capture and transcribe voice communications from over 55 systems (legacy and new), across global enterprises and SMEs. Our customers retain complete data sovereignty and we connect them to the broadest partner ecosystem to maximise the value of captured voice data. Working with our global reseller channel, we are trusted by leading organisations across financial, contact centre, government and public safety sectors (including six of the world’s top banks, 85% of global interdealer brokers, 1,700 call centres and over 70% of UK police forces) and we capture and secure millions of calls daily for over 3,000 customers around the world. Red Box is a Salesforce® AppExchange Partner™. For more information visit www.redboxvoice.com TMC’s CUSTOMER Magazine Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact centre, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit http://customer.tmcnet.com for more information. About TMC Through education, industry news, live events and social influence, global buyers rely on TMC's content-driven marketplaces to make purchase decisions and navigate markets. As a result, leading technology vendors turn to TMC for unparalleled branding, thought leadership and lead generation opportunities. Our in-person and online events deliver unmatched visibility and sales prospects for all participants. Through our custom lead generation programs, we provide clients with an ongoing stream of leads that turn into sales opportunities and build databases. Additionally, we bolster brand reputations with the millions of impressions from display advertising on our news sites and newsletters. Making TMC a 360-degree marketing solution, we offer comprehensive event and road show management services and custom content creation with expertly ghost-crafted blogs, press releases, articles and marketing collateral to help with SEO, branding, and overall marketing efforts. For more information about TMC and to learn how we can help you reach your marketing goals, please visit www.tmcnet.com and follow us on Facebook, LinkedIn and Twitter, @tmcnet . For more information about TMC, visit www.tmcnet.com. 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