[October 29, 2019]

SharpenDB Collects and Converts Customer Data from Multiple Systems, Channels Into Easy-to-Read Charts, Tables and Columns to Maximize the Agent and Customer Care Experience and Improve KPIs

Sharpen Technologies, developers of the agent-first contact center platform, today announces the release of SharpenDB, cloud-native storage that allows users to digitally transform their data from multiple systems and channels into easy-to-read custom charts, tables and columns, optimizing the agent and customer care experience. In conjunction with Sharpen's (News - Alert) dynamic IVRs and easy-to-use tools, SharpenDB enables users to quickly access and analyze data, identify issues and cater to the customer all within a secure and accessible API microservices platform architecture.

"For administrators who need a more scalable and dynamic way to store, create, edit and access data, SharpenDB is a real leap forward," said Adam Settle, Sharpen Vice President of Product. "It's a flexible, easy-to-use tool that helps companies of any size to realize their goals of unifying the data across their systems, finding the deeper insights, and creating new efficiencies."

SharpenDB allows users to easily import and export data, including contact lists to drive any number of campaigns; store customer-specific information within the Sharpen platform; make routing decisions in a dynamic IVR, as rows and columns of data allow flexibility for multiple types of interaction flow; and access custom data sets from Sharpen Actions, Sharpen Logic and Sharpen Insights.

SharpenDB is available directly within the Sharpen platform and free to Sharpen Empower subscribers.