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For Third Consecutive Year NICE Named a Leader in Gartner's Magic Quadrant for Workforce Engagement Management, Furthest for Completeness of Vision and Highest for Ability to ExecuteNICE (Nasdaq: NICE) today announced that Gartner (News - Alert) Inc. has positioned NICE as a Leader in the Magic Quadrant for Workforce Engagement Management1, published February 12. NICE has been recognized as a Leader in this report for the third consecutive year. To access a complimentary copy of the report, please click here. Simon Harrison, Sr. Director Analyst and Co-author of the report, said, "Engaged employees are essential to achieve customer service ambitions. A new management approach must therefore be adopted to balance operational goals with how staff feel about their day-to-day role." Barry Cooper, President, NICE Enterprise Group, said, "We believe that this report is a direct reflection of our differentiated vision, continued leadership and innovation in Workforce Engagement Management. It's our conviction that we deliver value to our customers through relentless innovation and that this is recognized in Gartner's report for yet another year. In our view, the NICE WEM offering uniquely improves employee engagement through a single customer service application suite that leverages Artificial Intelligence (AI), Robotic Process Automation (RPA) and capabilities such as persona-based workforce management and real-time gamification which take agent preferences and abilities into consideration. NICE remains committed to harnessing the power of AI and cloud analytics to empower smart, personalized connections in real time, enabling organizations to stay ahead of the game. We're delighted to receive this acknowledgement and see it as recognition of our innovation and execution as well as for our continued ability to deliver market differentiation and value to our customers."
Defining a Leader 1Source: Gartner, "Magic Quadrant for Workforce Engagement Management," Simon Harrison, Jim Davies (News - Alert), 12 February 2019. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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