Examining the significant impact of the COVID-19 pandemic on safety and staffing practices in the retail sector, a survey of retail leaders1 by UKG (Ultimate Kronos Group) finds U.S. stores are approaching the holiday shopping season with optimism despite risks posed by perpetual understaffing and a lack of contingency planning that threaten to disrupt business and intensify holiday stress for employees and shoppers.
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"Retailers Rethink Holiday Season Strategy: Store safety, staffing, and shopping trends in the COVID-19 era," an in-depth study by UKG, examines survey responses from 302 U.S. retailers, more than half of which operate 100+ physical stores (61%) and employ more than 5,000 employees (55%), to reveal what's in store-the good and the bad-for store managers, associates, and shoppers this holiday season.
At UKG (Ultimate Kronos Group), Our Purpose Is People. Built from a merger that created one of the largest cloud companies in the world, UKG believes organizations succeed when they focus on their people. As a leading global provider of HCM, payroll, HR service delivery, and workforce management solutions, UKG's award-winning Pro, Dimensions, and Ready solutions help tens of thousands of organizations across geographies and in every industry drive better business outcomes, improve HR effectiveness, streamline the payroll process, and help make work a better, more connected experience for everyone. UKG has more than 12,000 employees around the globe and is known for its inclusive workplace culture. The company has earned numerous awards for its culture, products, and services, including consecutive years on Fortune's 100 Best Companies to Work For list. To learn more, visit www.ukg.com.
Footnote 1: Survey Methodology - This survey was commissioned by UKG and conducted online by Qualtrics from September 2-11, 2020, among a pool of 302 retail managers, directors, executives, and owners in the U.S. spanning numerous industry segments, from big-box and department stores to apparel, consumer electronics, discount, drugstore, hardware, home improvement, housewares, sporting goods, and luxury retailers-more than half of which operate 100+ physical stores (61%) and employ more than 5,000 employees (55%). For questions about the survey methodology, please contact firstname.lastname@example.org.
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