SAN FRANCISCO, Oct. 13, 2021 /PRNewswire/ -- A new market study published by Global Industry Analysts Inc., (GIA) the premier market research company, today released its report titled "Contact Center Analytics - Global Market Trajectory & Analytics." The report presents fresh perspectives on opportunities and challenges in a significantly transformed post COVID-19 marketplace.
FACTS AT A GLANCEEdition: 8; Released: April 2021Executive Pool: 22333Companies: 42 - Players covered include x, Inc.; CallMiner, Inc.; Cisco Systems, Inc.; Enghouse Interactive; Five9, Inc.; Genesys Telecommunications Laboratories, Inc.; Genpact Ltd.; Mitel Networks Corporation; NICE Ltd.; Oracle Corporation; SAP SE; Servion Global Solutions; Verint Systems, Inc. and Others.Coverage: All major geographies and key segmentsSegments: Application (Log Management, Risk and Compliance Management, Real-Time Monitoring and Reporting, Workforce Management, Customer Experience Management, Other Applications); Deployment (On-Demand, On-Premises)Geographies: World; United States; Canada; Japan; China; Europe (France; Germany; Italy; United Kingdom; and Rest of Europe); Asia-Pacific; Rest of World.
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Global Contact Center Analytics Market to Reach $2.3 Billion by 2026Amid the COVID-19 crisis, the global market for Contact Center Analytics estimated at US$963.7 Million in the year 2020, is projected to reach a revised size of US$2.3 Billion by 2026, growing at a CAGR of 15.4% over the analysis period. On-Demand, one of the segments analyzed in the report, is projected to record a 15.9% CAGR and reach US$1.7 Billion by the end of the analysis period. After a thorough analysis of the business implications of the pandemic and its induced economic crisis, growth in the On-Premises segment is readjusted to a revised 14.7% CAGR for the next 7-year period.
The U.S. Market is Estimated at $336.2 Million in 2021, While China is Forecast to Reach $401.8 Million by 2026The Contact Center Analytics market in the U.S. is estimated at US$336.2 Million in the year 2021. China, the world`s second largest economy, is forecast to reach a projected market size of US$401.8 Million by the year 2026 trailing a CAGR of 14.8% over the analysis period. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 13.9% and 13.2% respectively over the analysis period. Within Europe, Germany is forecast to grow at approximately 11.2% CAGR. More
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About Global Industry Analysts, Inc. & StrategyR™Global Industry Analysts, Inc., (www.strategyr.com) is a renowned market research publisher the world`s only influencer driven market research company. Proudly serving more than 42,000 clients from 36 countries, GIA is recognized for accurate forecasting of markets and industries for over 33 years.
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SOURCE Global Industry Analysts, Inc.
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