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Robert Liu

Robert Liu is the Executive Editor of TMCnet, the news and information portal of Technology Marketing Corporation, and is a frequent contributor to INTERNET TELEPHONY and Customer Inter@ction Solutions magazines.

Robert’s 15-year communications career runs the gamut spanning from the print world to television and to the Internet. He has covered business and technology writing for Dow Jones, Bloomberg Business News, CNN and Jupitermedia’s internetnews.com Web site. He has served as a producer at CNN, Headline News and A&E Television Networks. He has also served in a media relations/public relations role for Thomson Financial Securities Data, KMPG and most recently HotJobs.com, in which he was responsible for investor- and public-relations advisory guiding the Internet job board through its IPO.

Robert holds a Bachelor’s of Arts degree from the Annenberg School of Communications at the University of Pennsylvania. He currently resides in Ridgefield, Conn.

 

 

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Cloud vs. Premise vs. Hosted: Differences, IT Costs and Benefits

The Ultimate Guide to Contact Center Shrinkage

Contact Center Forecasting and Scheduling Best Practices

7 Tips for More Effective Contact Center Scheduling


Case Studies

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  •   Success Story: Club Med
  •  Success Story: GECU Credit Union

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  • How to monitor schedule adherence in real-time with Monet WFM
  • More accurate forecasting of call volumes and agent workloads with Monet WFM
  • How to create more efficient call center schedules with Monet WFM

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Cloud-based Workforce Management (WFM) software from Monet Software helps call centers streamline forecasting, scheduling and agent adherence, resulting in improved service levels and better cost management.

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