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Raju Shanbhag

Raju Shanbhag is a Bangalore-based writer who has worked in various fields such as advertising, Web content writing, and translation. He is passionate about cricket (after all, he is an Indian!) and maintains his own blog on cricket at http://cricketwriter.blogspot.com/

 

 

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Cloud vs. Premise vs. Hosted: Differences, IT Costs and Benefits

The Ultimate Guide to Contact Center Shrinkage

Contact Center Forecasting and Scheduling Best Practices

7 Tips for More Effective Contact Center Scheduling


Case Studies

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  •  Success Story: GECU Credit Union

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  • How to monitor schedule adherence in real-time with Monet WFM
  • More accurate forecasting of call volumes and agent workloads with Monet WFM
  • How to create more efficient call center schedules with Monet WFM

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Cloud-based Workforce Management (WFM) software from Monet Software helps call centers streamline forecasting, scheduling and agent adherence, resulting in improved service levels and better cost management.

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